Global Sales Director – Americas – Luxury, Lifestyle & Leisure (Remote Opportunity)

The Opportunity

Hyatt seeks a Global Sales Director to join our Hyatt Sales Force – Luxury, Lifestyle, and Leisure team where you’ll join a team of 21 sales professionals who are passionate about what they do. The Global Sales Director will manage global luxury and lifestyle travel agency accounts, drive market share growth and develop new qualified Luxury/Lifestyle accounts, and overall drive premium business to Hyatt’s portfolio of hotels. This Director will work in tandem with the LLL team and internal and external stakeholders to create and implement strategic account plans that deliver on the organization’s sales strategy, short-term and long-term strategic objectives as well as tactics/initiatives for our Global Luxury, Lifestyle, and Leisure Accounts.

In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. You are personable, detail-oriented, and organized.

The Role

The primary responsibility of the Global Sales Director includes developing strategic account plans to drive new revenue opportunities across a portfolio of qualified Luxury + Lifestyle Accounts within the luxury and lifestyle segment. Primarily, these accounts will be with travel agencies and niche lifestyle concierge organizations. The Director will also be responsible for uncovering new business opportunities in the luxury and lifestyle segment that support Hyatt’s portfolio of brands and hotels worldwide. The Director position includes total account management, handling both group and transient travel. This position will be responsible for developing and nurturing long-term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events, and hotel familiarization trips. This is a remote position and the individual reports directly to the Regional Vice President- Global Sales.

• Create and maintain strategic account/action plans for each account that will include quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions, and B2B marketing opportunities.

• Support worldwide hotel sales needs based on agreed priorities and anticipated business levels and recommend strategic initiatives based on industry expertise.

• Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF’s Key accounts.

• Pre-qualify and target Key Accounts in assigned segments, utilizing analytics tools and prospecting strategies to develop appropriate and effective sales solicitation strategies to increase market share.

• Be the “one-stop shop” problem solver for all assigned HSF accounts.

• Entertain potential and current customers based on business priorities, including the ability to travel and work off-peak hours.

Ensure a high level of exposure through direct sales solicitation, telephone contact, and written communications.

• Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.

• Maintain awareness and share market developments, customer trends, and industry intel.

• Assist hotel representatives with customer engagement including and not limited to scheduling appointments, targeted customer events, Sales Calls, and webinars.

• Ability to manage an event budget, communicate, and curate branded experiences for small groups and large events that are customer-facing.

• Attend industry events representing Hyatt through the organization’s principles and purpose, and act as a brand ambassador for our portfolio.

• Assist new Hotels to identify and acquire potential Accounts.

• Help to organize and coordinate strategic familiarization trips to optimize business goals.

• Conduct Product Presentations to increase awareness with Key Accounts.

• Prepare Monthly Activities Reports and Production Reports when needed.

• Very strong follow-up, organizational skills, and leadership skills.

• Must be a self-starter and capable of working independently in a fast-paced and relatively autonomous environment.

• Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.

• Takes initiative, is a team player, personable, discreet, and reliable.

• Strong project management skills and execution for large-scope initiatives.

• Data-driven, agile team player with creative solutions.

Experience Required:

• At least 8 years of related industry experience in global or regional sales, or hotel leadership role

• Has worked within hotel sales operations on a property

• Strong understanding of luxury, lifestyle, and leisure global travel and a network of contacts

• Excellent Presentation and networking skills

Experience Preferred:

• Bachelor’s degree preferred

• Comprehensive knowledge of Hotels and Sales Practices

• MS Office, Lanyon, Reserve, Opera, Oracle, and Envision preferred

• Sales and/or operations roles in All-inclusive, Luxury, full-service and select-service properties

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.