Global Relocation Program Manager, Scaled Programs And Supplier Operations

Global Relocation Program Manager, Scaled Programs and Supplier Operations Responsibilities:

• Manage and up-level our mobility vendor partners across the globe to ensure a seamless experience for our employees relocating.
• Drive and influence end to end relationships across Recruiting, HRBPs, People Operations and other cross-functional teams to continually assess the relocation programs against business needs, feedback, market trends, including requirements for new and emerging markets.
• Develop and contribute to the overall supplier performance management strategy, ensuring that suppliers are delivering maximum value through their services.
• Ability to travel as needed, currently estimated between 0-10% of time.
• Provide coaching and consultations on complex and high-level matters, assist with complex cases related to new hire and intern relocation related queries raised by our XFN teams and employees, develop strategies to mitigate risk and provide timely solutions.
• Manage vendor relationships, risk and performance management with regular business reviews and ensure that contractual commitments are delivered.
• Manage and execute on the core relocation new hire and intern programs in close partnership with our Immigration and Mobility Tax teams to provide thoughtful, holistic, timely and reliable relocation program guidance to stakeholders including recruiters, HRBPs, business managers and other key internal stakeholders, escalating as necessary to our Relocation Leader.
• Review and manage exception requests and escalate to Relocation Leader as needed.
• Give input and influence the design, implementation and continual improvement of our relocation program, policies, standards, and processes to deliver a premium, integrated mobility experience for all Meta people.
• Manage day to day interactions with a complex and high performing set of mobility vendors across the globe to ensure a smooth experience for our people.
• Create exceptional people and partner experiences by driving ongoing operational efficiencies, enhancing policies and processes, evolving programs for dynamic business needs and educating partners and stakeholders at all levels.

Minimum Qualifications:

• Experience with relocation supplier relationship management and third-party management principles/best practices
• Effective communicator and experience influencing at all levels and leading industry transforming practices across the relocation ecosystem and articulating global mobility relocation matters to leadership and/or stakeholders
• Entrepreneurial spirit with understanding of how to use data and calculated risk-taking to drive innovative change
• Experience in a fast-paced, ambiguous, deadline-oriented work environment, dealing with ambiguity, navigating through uncertain situations, and quickly adapting to change
• Knowledge to establish global scalable best practices through automation, drive decision making based on data and insights with recommendations, and process improvement
• Experience managing NORAM inbound and NORAM intra-region mobility
• 8+ years’ progressive experience managing relocation programs
• 5+ years of relocation vendor management experience with demonstrated success independently managing multiple activities for a large mobility program are required.
• Experience navigating complex relocation solution building, partnering with global competency leads and cross-functional teams in-region, all-the-while incorporating critical feedback from the business and cross-functional partners
• Project management skills across multiple disciplines and stakeholders driving projects from conception to implementation

Preferred Qualifications:

• Bachelor's degree in human resources, international studies, or related area
• Consulting or professional services experience
• Global Mobility or related credential(s) e.g., GMS, CPA, CRP, GPHR
• Project management or business process improvement experience within HR/Recruiting
• Knowledge of MS Excel data analysis/manipulation, including pivot tables and V-lookups