General Manager/Director Of Maintenance

Job Summary: General Manager/Director of Maintenance The General Manager/Director of Maintenance will be responsible for running an efficient and profitable Service Department through productive staffing, customer retention, cost controls, achievement of all objectives and maintenance of all service records. Supervisory Responsibilities: Shop Foreman Service Manager Duties/Responsibilities: Direct oversight and planning of the company shop and rolling assets. Create and maintain efficient shop performance standards (standard repair times (SRT's) KPI's, procedures (SOP's) and policies. Maintain strict adherence to company operations, safety policies, and develop/amend SOP's as needed. Adherence and awareness of all DOT, FMCSA, and OSHA rules/regulations. Create and assure the accuracy of parts inventories and monitory cost versus budget. Maintain department budget to control maintenance costs relating to personnel, purchasing, inventory control and outsourcing of repairs. Oversee vehicle preventive maintenance schedules and process. Interview, train and coach subordinate staff members and complete employee assessments and performance reviews. Be a strong leader for the company's retention efforts with your entire staff through encouragement, coaching and active participation within your department and throughout the entire company. Direct supervisory staff in the planning of rolling stock repair and maintenance jobs. Operate and utilize computerized diagnostic and other tracking systems. Provide reports to senior leadership weekly/monthly. Perform all other position related duties as assigned or requested. Create and implement a business plan for area of responsibility including processes, protocols and procedures to streamline productivity and set benchmarks. Update as necessary. Enhances maintenance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Develop relationships with OEM's, outside vendors to ensure current, future technology and outside assistance. Develop a written Safety and Health Program, Hazard Communication Program, PPE Assessment - Written Hazard Assessment, Powered Industrial Truck training and certification. Required Skills/Abilities: Excellent written and verbal communication skills. Excellent organizational and time management skills. Knowledge in all aspects of repair and maintenance. Proficient in Microsoft Office Suite or similar software. Financial and budgeting skills. Excellent leadership skills with a high level of communication skills in all forms (in person, email, text, etc). Detail-oriented; understand workflows; be highly organized; able to multitask and work well under pressure. Equipment Maintenance Problem solving Reporting research results Quality focus Productivity Estimating Product knowledge Customer service Safety management Education and Experience: A high school diploma or equivalent is required 15 years of related experience in fleet management, operations, general management Minimum of 10 years diesel tech experience Knowledge of DOT and FMCSR regulations Effectively manage 10+ employees Minimum 5-10 years parts, with truck experience a plus Knowledge of Maintenance TMS software Experience or certification with specific manufacturer is a plus Computer and point-of-sale proficiency Previous customer service experience Valid driver's license with an acceptable driving record - CDL preferred Physical Requirements: Employee is required to sit approximately 50%, stand 25%, and walk 25% of work time. Must be able to lift up to 100 pounds at times. Able to travel as needed.