General Manager Jobs

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as a General Manager. The General Manager is part of our leadership team for Operations helping to shape our organization to usher our diverse and geographically dispersed field staff to success. You are responsible for identifying leaders, coaching and growing your team into strong unit that can manage to KPIs and understand where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create amazing owner, guest, and employee experiences.

Compensation

• $68000 - 70000 / year
• More benefits and company perks information below

What you'll do

• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
• Conduct regular inspections prior to guest and owner arrivals
• Occasional need to perform housekeeping and maintenance duties
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Provide cross-coverage for your manager and Co-GM(s) when necessary
• Oversee operations in South Lake Tahoe, NV managing a specific portfolio of properties
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Partner and assist your Business Development Representative when new units join the portfolio

Skills you'll need

• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Prior housekeeping experience a plus
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• Reach overhead and below the waist
• Highly responsive and reliable
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Ability to work well under pressure in an agile, fast-paced environment
• Adhere to all company policies and procedures
• Strong attention to detail
• Regularly push, pull, and lift up to 25 pounds
• Ability to stand, sit, and walk for an extended period of time

What you'll get

• Employee Assistance Program
• Health & Dependent Care Flexible Spending Accounts
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Great colleagues and culture
• All the equipment you'll need to be successful
• Please visit our careers page to review our full benefits offerings
• Employee discounts
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Flexible vacation time
• Employer Sponsored & Voluntary Supplemental Benefits
• Career advancement opportunities
• Health/dental/vision insurance - employee & family coverage options

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.