General Manager Jobs

HRI is looking for an experienced GM to join their team for this Hilton Branded property located in Dana Point, CA. This is an exciting opportunity to join a collaborative and innovative team! Experience with property renovations is a plus for this exciting opportunity!

JOB DESCRIPTION

Job Title: General Manager

Supervision Received: President of HRIL and Area General Manager

JOB SUMMARY

Overall management responsibility for hotel operations including profitability, guest services, quality and maintenance of the property, revenue generation, cost control, guest satisfaction and employee satisfaction, development and retention. Strong Boutique/Lifestyle Hotel Property operations knowledge/background are preferred.

JOB DUTIES

• Maintain regular attendance in compliance with the hotel’s standards, as required by scheduling which will vary according to the needs of the hotel, but which will include mandatory daily WBR meeting.
• Ensure that all department heads maintain budgeted productivity levels established by HRIL/MWTH, as well as maintaining a standard checkbook accounting procedures.
• Tour the operational department’s daily making adjustments as needed via department heads.
• Ensure that all managers are in compliance with the standards of their interviewing and hiring procedures for departmental staff.
• Hold a monthly financial review with all department managers, and available supervisors.
• Perform any other duties as requested by Corporate Executives.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Other duties as required.
• Ensure that all scheduled meetings take place on the property.
• Ensure that training in service standards is taking place in each department on a regular basis.
• Forecast monthly the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• In conjunction with the Director of Sales, conduct a daily business review meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Ensure that all employees receive fair and equitable treatment according to hotel standards.
• Conduct monthly credit meetings and take an active role in the hotel credit and collection policies.
• Prepare and conduct all management interviews and follow hiring procedures according to hotel standards.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Complete required corporate training modules, and become certified to train those as required.
• Conduct all Executive Committee members performance appraisals according to hotel standards and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Adhere to all HRIL/MWTH (and Brand if applicable) Management policies and train new managers to ensure compliance.
• Oversee and assist in the budget process and strategy sessions as required.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Ensure that all appropriate information for financial documents is received by the corporate office monthly, in compliance with the monthly accounting calendar.
• Ensure that cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
• Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation.
• Comply at all times with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
• Stay visible in the public areas during peak times, greeting guests and offering assistance as needed.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Participate in required MOD coverage as scheduled.

MINIMUM REQUIREMENTS

• A minimum 6-7 years previous experience as a Hotel General Manager in a competitive marketplace
• Hilton systems experience is an added plus for this particular position.
• Bachelor’s degree preferred.
• Renovation/project manager experience preferred

HRI is an Equal Opportunity Employer. EOE/M/F/Vet/Disabled