General Manager Jobs

Hotel Caza (formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation – this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman’s Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach’s acclaimed dining and entertainment.

• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Ensure complete processing of invoices daily by using the A/P process.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that all scheduled meetings take place on the property.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Maintain direct contact with and monitor the development of management trainees.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Participate in required M.O.D. coverage as scheduled.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Must be able to maintain confidentiality of information.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Participate in M.O.D. coverage as required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Attend all hotel required meetings and trainings.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Perform other duties as requested by management.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Maintain a warm and friendly demeanor at all times.

Salary: $180k-200k/annual