General Manager - Hyatt

Chase Card Services (CCS) is seeking a senior level director to lead the cobrand credit card portfolio and relationship with World of Hyatt. The role of General Manager for the Hyatt Cobrand will have full accountability for meeting all customer and partner needs, which includes setting the business unit strategy, managing the P&L and leading a high performing marketing team. The General Manager will also work cross functionally to deliver business objectives and financial targets against objectives.
You will be responsible for working within the Card Services group as well as across the broader Chase organization to understand and direct strategic opportunities, develop marketing plans, and execute programs. In addition, this individual will be responsible for engaging the partner to understand unique partner marketing opportunities, proposing and obtaining approval to proceed with bank and partner-initiated marketing opportunities, ensuring that the appropriate objectives and communication are maintained to successfully implement all marketing initiatives.
You must have strong overall business leadership and be highly focused to ensure results exceed expectations. This individual must have superior knowledge of consumer marketing (including digital/mobile acumen) and acquisition, product, and portfolio marketing initiatives. Importantly, they should command expert understanding of the key financial drivers such as risk management associated with the acquisition, portfolio and product aspects of the program and will be responsible for the annual P&L deliverables.
This position reports to the Managing Director of Strategic Cobrand Partners within the Cobrand Card organization and represents a significant leadership opportunity within the Chase organization.
Qualifications:

• Proven ability promoting a strong control environment by adhering to risk/control expectations, procedures, and processes
• Bachelor's degree, Advanced degree preferred
• Strategic thinker with a passion for creativity and innovation, but also a willingness to focus on details and process
• 10+ years of proven general management and leadership experience; possesses strength in the areas of marketing strategy and operational execution and control
• Proven consumer marketing skills to include digital channels, mobile, social media, direct to consumer and on-property/in person. Track record of driving new account growth through instant credit deeply integrated into Partner channels
• Extensive acquisition, portfolio and consumer credit card product experience combined with partner/client relationship management, product development and the ability to actively manage a P&L and project management experience is required
• Demonstrated ability to build and sustain profitable businesses in a highly competitive environment through marketing strategies and product development
• Customer obsessed, with track record of continually improving the customer experience
• Proven leadership and influencing skills and ability to collaborate across a highly-matrixed team
• Knowledge of consumer loyalty, loyalty programs and travel
• Exceptional leadership acumen to build great teams and attract and retain top talent
• Strong business control understanding and experience
• Extensive partner negotiation skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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