Funeral Attendant Jobs

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This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.

JOB RESPONSIBILITIES

Funeral Services

• Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers
• May serve as pallbearer
• May drive families to cemetery site
• Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased
• Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
• Greet visitors, provide programs, answers questions, and provide funeral services information

Office Assistance

• Receive deliveries
• Review a variety of documents for accuracy
• Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
• Courteously answer phones, screen callers, and take ‘first call’ information
• Notify staff members when appointments arrive and escort guests to appropriate room
• Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task
• Data entry of document information into proprietary systems

Driver and vehicle maintenance

• Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family’s residence, care center, or funeral home
• May transport the deceased to funeral home
• Wash, vacuum, and clean vehicles to ensure vehicle is presentable
• Fuels vehicles as necessary; following safety guidelines and expenditure processes

MINIMUM Requirements

Education

• High School Diploma or equivalent

Certification/License

• Valid state issued driver’s license with an acceptable driving record

Experience

• Funeral industry experience preferred
• No prior work experience required

Knowledge, Skills and Abilities

• Good verbal and written communications skills
• Ability to work with colleagues to accomplish tasks
• Ability to maintain confidentiality
• Ability to work evenings and weekends
• Ability to follow instructions given over the phone or in person
• Ability to maintain composure in challenging situations
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to use personal computer and type
• Ability to lift up to 50 pounds; push/pull up to 200 pounds

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Professional Dress is required when in contact with families
• Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions
• Work indoors and outdoors during all seasons and weather conditions

Work Postures

• Climbing stairs to access buildings frequently
• Frequent, continuous periods of time standing, up 6 hours per day

Physical Demands

• Ability to lift up to 50 pounds; push/pull up to 200 pounds
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Local travel
• Working beyond “standard” hours, including weekends, nights and holidays

Postal Code: 25801

Category (Portal Searching): Operations

Job Location: US-WV - Beckley

Job Profile ID: F00299