Front Desk Clerk (Full Time)

Summary:

Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Essential Duties and Responsibilities:

• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Processes all payment types, including room charges and cash, check, debit and credit transactions.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Balances and drops receipts according to accounting specifications.
• Provides guests directions and information regarding the property and local points of interest.
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
• Processes all check-outs; resolves issues related to late disputed charges.
• Practices safety standards at all times.
• Performs other duties as assigned.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.

Associates at ESFM are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Health and Wellness Programs
• Pet Insurance
• Retirement Plan
• Discount Marketplace
• Identity Theft Protection
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Associate Shopping Program

In addition, full-time positions also offer the following benefits to associates:

• Flexible Spending Accounts (FSAs)
• Vision
• Dental
• Commuter Benefits
• Disability Insurance
• Medical
• Life Insurance/AD
• Employee Assistance Program

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.*We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.