Front Office Medical Assistant - Full Time

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Job Summary

Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures.

Responsibilities

MAJOR DUTIES & RESPONSIBILITIES:

• Calls no shows
• Submits required documentation to payer to assist in authorization process.
• Schedule
• Escorts patients and coordinate flow
• Pulls medical records and process charts
• Maintains authorization process/logs
• Charge out therapy
• Occusource-Check in therapy
• Submits appropriate reports to CSS Manager/Area Therapy Director.
• Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services.
• Communicates referral status and/or non-standard issues to the referring CMC Provider, Center Therapy Director, CSS Manager and other involved parties.
• Reviews PT Authorization Guidelines and Protocol notes.
• Communicates with center staff as necessary.
• Check out – therapy
• Documents all appropriate information per Policy and Procedure.
• Tracks Plan of Care
• Reviews initial referral request for therapy services.
• Notifies the patient of scheduled therapy appointment(s)

Patient Care/Dept. maintenance: (increase therapist efficiency)

• Refill ultra sound bottles.
• Call patients daily to remind them of their appointment for the next day and fill out appropriate log.
• Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.
• Walk patients from therapy to the exam room and write the appropriate information on the provider board.
• Print transcriptions and reports for Center Therapy Director
• Check temperature of hydro collator / paraffin bath and record in daily log.
• Wipe down treatment tables.
• Performs HPEs
• Wash/Fold therapy linens.
• Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.

Weekly

• Maintain inventory of therapy supplies and printed forms.
• Put together packets for Group Health Marketing.
• Discard electrodes of discharged patients.

Monthly

• Defrost cold pack collator.
• Supervises exercise programs
• Performs other duties as assigned.
• Completes Essential Functions inventory form
• Maintain inventory Fill/change water as needed in hot pack collator.
• Fill/change water as needed in hot pack collator.
• Assists with patient set up/take down
• Performs department cleaning

Working Conditions

• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Office environment

Education/Credentials

Qualifications

• High school diploma or GED-

Benefits Summary

Additional Data

• 401(k) with Employer Match
• Life Insurance/Disability
• Colleague Referral Bonus Program
• Paid Time Off
• Medical/Vision/Prescription/Dental Plans

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans