Front Office Medical Assistant

UP TO A $1500 SIGN ON BONUS!!

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

As a Concentra Medical Support Specialist, you will perform routine medical and testing procedures under direct supervision of the treating clinician. Also, ensure that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues.

Responsibilities

THE DETAILS

• Prepares for and assists clinician with surgery set up and injury care.
• Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
• Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center.
• Prepares patients for physical examinations, including taking vital signs and performing all required testing.
• Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations.
• Manages patient flow and volume. Keeps patients informed of expected wait times
• Assists providers during examination and treatment
• Maintains supplies, cleans rooms and equipment, and stocks exam rooms.
• Answers telephone as needed
• Assists in maintaining a neat, clean and orderly appearance throughout the facility
• Responsible for performing routine medical procedures as ordered by treating clinician.
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation.
• Performs DOT and Non-DOT drug and alcohol testing.
• Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
• Performs ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians.
• Performs rapid screening tests (influenza, strep, mono, glucose, etc.)
• Attends center staff meetings as required
• Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Triages and dispositions all patients
• Applies bandages, dressings and splints as ordered by the treating clinician.

Qualifications

EDUCATION/CREDENTIALS

• High school graduate or GED equivalent
• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

Job-related Experience

• Previous medical office experience preferred
• Working knowledge of occupational medicine requirements (state specific)

Job-related Skills/Competencies

• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
• Demonstrated effective communication and interaction with employers, patients, providers and other employees.
• Demonstrated excellent customer service skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Demonstrated ability to maintain working relationship with all levels of employees.
• Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated computer skills
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Demonstrated willingness to participate in initial and ongoing training as required.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

Additional Data

• Colleague Referral Bonus Program
• Life Insurance/Disability
• 401(k) with Employer Match
• Paid Time Off
• Center Achievement Bonuses
• Medical/Vision/Prescription/Dental Plans

This position is eligible to earn a base compensation rate in the state range of $17.00 to $25.19 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

Concentra is an Equal Opportunity Employer, including disability/veterans