Front Office Coordinator - Primary Care

Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Shift Schedule: Monday - Thursday 8:00AM - 5:00PM and Friday 8:00AM - 2:00PM

Location: 203 Hospital Drive, Suite 200, Glen Burnie, MD, 21061

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Notifies clinical personnel of patient arrival.
• Pulls and prepares charts for current and follow-up appointments.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Calls patients to verify appointments.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes and maintains medical records in accordance with records protocols.
• Performs other duties as assigned.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.

Qualifications

Education and Experience

• One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.