Front Office Coordinator, General Surgery

Company Description

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Calls patients to verify appointments.
• Pulls and prepares charts for current and follow-up appointments.
• Performs other duties as assigned.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Maintains entry log of incoming visitors.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Notifies clinical personnel of patient arrival.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Processes and delivers departmental mail.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Processes and maintains medical records in accordance with records protocols.

Qualifications

Education and Experience

• Certification in scheduling and registration preferred.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• High School Diploma or equivalent (GED) is required.

Knowledge, Skills And Abilities

• Prior experience and demonstrated competence with patient or customer information systems.
• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.

Additional Information

All your information will be kept confidential according to EEO guidelines.