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Company | Peachtree Orthopedics |
Address | Marietta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-02 |
Posted at | 1 year ago |
Peachtree Orthopedics has been named an AJC Top Workplace for the 5th year in a row! Founded in 1953, Peachtree Orthopedics is the oldest orthopedic practice in the southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same. We offer excellent growth and advancement opportunities, foster a compassionate and fun culture, and seek employees who want the same. We are a fast-paced orthopedic practice, and we take tremendous pride in delivering an engaging, family-like patient experience. We believe high quality and a great experience can only be achieved by a team effort. Each employee is a key contributor in shaping each patient’s visit.
- Screens and distributes mail.
- Order office supplies.
- Collect on delinquent accounts and past due self-pay balances.
- Answers and routes incoming phone calls directed to the front desk including providing directions to any of the site locations.
- Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Responds to patient billing and statement inquiries via email/telephone/patient portal.
- Check-in patients, verify patients' appointments, demographic information, insurance, and referral.
- Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel including but not limited to checks and live tissue samples.
- Other duties may be assigned.
- Maintains waiting rooms in a neat and orderly fashion.
- Receive Point of Service payment from patients at the time of service and/or establish payment plans to help patients manage payment of bills.
- Addresses any facility-related issue by logging it and following up with the Lead/Supervisor.
- Schedules the appropriate follow-up for Doctor, MRI, and Physical Therapy.
- Maintains a high level of confidentiality with staff.
- Ensures facility is in working order and there are no areas that need attention.
- Assists Clinical and Administrative personnel with daily tasks.
- Notify patients with balance for upcoming appointments and contacts patients regarding outstanding balances.
- Establishes and maintains payment plans to help patients manage payment of bills.
- Experience in a health care setting to include basic knowledge of insurance plans, coverage, and procedures preferred.
- Minimum one year experience in customer service in a high-volume atmosphere.
- High school diploma or general education degree (GED). An Associate degree is preferred.
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