Front Office Associate Jobs

Brief Description

Nystrom is coming to Savage, MN! As we build our clinic to support the community, a crucial role will be our Administrative Front Office Closer!

As a Front Office Associate at Nystrom & Associates, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Hours

• Eligible shift differential for hours worked past 6PM**.
• Monday - Thursday 10:30AM-7:00PM, Fridays 8:30AM-5:00PM

Duties Include The Following

• Closing the clinic
• Sorting documents into the electronic chart
• Any other projects that the Administrative Lead or Manager may assign
• Faxing and copying
• Basic knowledge of billing and insurance coverage

Qualifications

• Strong customer service and interpersonal communication skills
• Proficient computer skills and experience using Microsoft Office
• Previous front desk, reception/receptionist, administrative assistant, or office experience preferred
• Excellent organizational skills and ability to multitask
• High School Diploma required
• An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Key Attributes Of a Successful Candidate Include

• Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)
• De-escalation skills
• Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; the candidate has learned to expect the unexpected and has had to deescalate someone who is upset
• Expertise in providing high-quality customer service in a busy environment

Benefits

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• St. Mary's University - 10% discount
• Adler Graduate School - 10% tuition reduction
• Capella University - 10% tuition discount plus additional perks
• Medical & Dental Insurance
• Paid Holidays
• The University of Northwestern - St. Paul - 10% discount for select programs
• 401(K) Retirement Plan with a generous employer matching program
• Health Savings Account (HSA)
• Partnerships with local universities for tuition discounts:
• Paid Time Off (PTO)
• Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• Opportunities for professional growth and career advancement
• Bethel University - $400 Scholarship per term for select programs
• Supplemental insurances, such as short term disability, cancer insurance, and accident insurance

keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator