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Front Office Administrator Jobs
Company | Cortica |
Address | Ridgefield, CT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-09 |
Posted at | 11 months ago |
Cortica is looking for a Front Office Administrator to join its growing team!
- Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement (includes telephone sets, A/C, lights, signage, etc.)
- Oversee and perform a variety of clerical procedures that require independent judgment, ingenuity, and initiative
- Supervise patient check-in/check-out procedures to ensure clients have an outstanding experience
- Practice knowledge of HIPAA policies and guidelines while communicating client matters
- Cross train with other roles to ensure coverage
- Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and field patient questions regarding outstanding balances
- Know the existing lines of communication and authority and handle communications properly
- Upload documents and maintain accuracy in EMR with physical records
- Validate all existing clinic therapist schedules for accuracy
- Prepare, process, and manage patient documentation in Cortica systems as required.
- Oversee the open/close procedures for the clinic
- Interfaces with site facilities vendors such as telephone, power, and internet in support of daily operations
- Assist with special projects and administrative tasks assigned by the Operations Manager or Area Director
- Lead efforts to organize and maintain the premises as needed
- Sort incoming mail, voicemails and faxes immediately and forward the right information to the correct department
- Complete forms for patients and email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) as required
- Work closely with the Operations Manager, Clinical Directors, and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes
- You bring 1+ years of relevant experience in an office setting, ideally in a healthcare organization.
- In this role you must occasionally lift and/or move up to 40 pounds.
- You have knowledge of HIPAA regulations to safeguard patient information (preferred).
- You are highly reliable and well-organized.
- You have experience operating in a fast-paced environment.
- You have excellent communication skills.
- You have at least an associate's degree or equivalent work experience.
- You are skilled at using software and systems including electronic medical record systems and Microsoft Office products.
- In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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