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Front Of House Shift Lead
Company | Chick-fil-A | CDC Restaurant Group Inc. |
Address | , Los Angeles, 90028, Ca |
Employment type | FULL_TIME |
Salary | $22.25 - $23.75 an hour |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Shift Leaders have proven to be a competent and high functioning Team Leader. They are viewed as a leader among their peers and those in their span of care. A Shift Leader is capable of delegating and leading others effectively. A Shift Leader is able to identify bottlenecks and put aces in their places. A Shift Leader is able to mitigate and de-escalate customer or employee disputes. A Shift Leader can properly manage a shift and ensure profitability and efficiency in the daily operation of the business.
OUTCOMES
- Have a voice contributing to the business during area leadership meetings
- Show a level of professionalism / preparation throughout all of work
- Executes “Winning Hearts Every Day” strategy through thorough planning and execution of operations
- Should elevate the Team Leaders through their leadership focusing on encouragement and accountability
- Can run the business at an operational level
- Can execute Food cost / Food safety initiatives
COMPETENCIES
- Ability to develop people
- Demonstrates strong interpersonal skills and Emotional Intelligence
- Organization and planning
RESPONSIBILITIES
- Take on an operational function: Strategic objective/Focus Area
SUCCESS FACTORS AND MATCHING MEASUREMENTS
How will you know this position has been successful?
- Peak hour car counts meet or exceed goals based on demand
- Safe Daily Critical’s are executed three times daily, Food Safety Walk-through is completed and evaluated daily
- Be at the top of LA City operator group CEM scores: Order Accuracy, Speed of Service, and Attentive & Courteous
- Scheduling- productivity meets or exceeds monthly goal
- Day-part speed of service meets or exceeds monthly goal
REQUIREMENTS
- Be available to work a minimum of thirty hours a week
- Have flexible or open availability. Must work an opposite shift of normal schedule 1 day per week (one-night shift or one-day shift)
- Must be available to either open or close the restaurant daily
- Must have open availability 3 days out of the week; utilizing Friday and Saturday as two of those days.
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
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