Front End Lead - 504

Company Name: Mariano's

Position Type: Employee

FLSA Status: Non-Exempt

Position Summary

Assist the service operations manager with supervision of Front End (FE) policies and procedures, cashier performance, labor control and customer relations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Communicate department priorities, policies and procedures and delegate accordingly.
• Assist in developing/implementing the weekly FE work plan; ensure proper staffing to address service levels and efficient utilization of labor.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Recommend associates for advancement/special recognition or for disciplinary action.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Report/ensure all defective equipment is repaired.
• Ensure correct product handling/scanning techniques; verify all forms of tender/coupons are handled correctly; authorize check cashing and verify price checks and scan error forms are completed.
• Operate equipment (e.g., register, intercom, telephone, scale, check verification machine, coupon machine, scanner, shopping cart, and flatbed) according to company guidelines.
• Perform cashier duties; assist with FE cleaning/maintenance.
• Review weekly management report, store grading and scanning reports and take appropriate action.
• Physical demands include, but are not limited to, frequently walking, standing, turning, reaching, lifting objects 10 to 25 lbs., pushing/pulling objects 50 lbs.; occasionally squat, stoop/bend, turn, lift objects 25 to 55 lbs. and push/pull up to 200 lbs.
• Assist in supervising FE activities to ensure a positive customer experience and accurate, prompt checkout.
• Provide friendly/efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify and correct unsafe conditions and notify store management; follow all store/department policies and procedures.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Conduct/oversee training and assess retraining needs.
• Review all daily cashier exception reports, voids/refunds for proper authorization and handling; verify accuracy of bookkeeping reports/deposits.
• Assist in supervising FE security procedures; ensure proper authorization for admittance to security areas.
• Administer store audit policies; perform random cashier coupon audits
• Maintain Nonsufficient Funds check file and inventory control for accounting.
• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

Minimum Position Qualifications:

• Basic math skills (counting, addition, and subtraction)
• Ability to work in a fast paced environment; takes initiative
• Sound judgement/decision making skills
• Friendly, approachable and outgoing demeanor/team player
• Effective interpersonal communication and customer service skills

Desired Previous Education:

• High school diploma or equivalent

Education Level: Associates Desired

Required Certifications/Licenses: None

Position Type: Full-Time

Shift(s): [[mfield4]]

Regions: Midwest

States: Illinois

Keywords

Jobs at Mariano's: At Mariano's, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IL || Chicago || 3350 North Western Avenue || 60618 || Mariano's || None || Front End || Employee || Non-Exempt || Full-Time || None