Front Desk Receptionist Jobs

JOB TITLE: Front Desk Receptionist

DEPARTMENT: Operations

REPORTS TO: Manager, Operations Administration

FLSA STATUS: Non-Exempt, hourly

ROLE

The Front Desk Receptionist serves as the initial on-premises point of contact, greeting and providing routine information and directions to visitors in our Chicago-based front office’s main lobby. The Front Desk Receptionist will provide organizational and administrative support for the Cubs organization and model consistent professionalism and flawless service delivery.

RESPONSIBILITIES

• Order operational and office supplies as needed and as requested
• Liaise with associates at all levels of the organization to ensure best-in-class service delivery to all internal and external customers
• Facilitate appointment check-in, building navigation and general assistance to internal and external customers
• Provide top-level organizational and administrative support to the organization’s front office associates, visitors, and clients by modeling a welcoming and friendly demeanor
• Maintain a clean and organized work area
• Routinely communicate with the organization’s executive assistants regarding appointments, meetings and events for executives and functional leaders
• Active participant in the recruiting, orientation, and training process of Cubs’ seasonal associates
• Assist with email and other correspondence as requested
• Support the Cubs’ operations team with annual design, editing and updating of operations documents, as well as reporting, data entry and other documentation, as requested
• Perform related duties as assigned
• Address all visitors’ questions attentively, professionally and courteously
• Support the implementation of the Chicago Cubs vendor management program
• Coordinate day-of logistics for internal and external meetings and events that originate from the main lobby of the Cubs’ front office

REQUIRED QUALIFICATIONS

• Proven ability to think independently and act quickly to deliver exceptional guest service
• Ability to maintain confidentiality
• Requires a 40-hour work week and willingness to work overtime
• High school degree or equivalent
• Demonstrated ability to work in an organized manner and manage time efficiently and effectively
• Demonstrated proficiency with Microsoft Word, Outlook, Excel, and Power Point
• Excellent interpersonal skills and ability to build relationships among all organizational levels
• Demonstrated common sense, good judgment, and the ability to think and act quickly
• Ability to work without constant direct supervision and remain at the front desk for extended periods of time
• Proven interest in learning new software and technology and utilizing on the job
• Ability to work non-standard hours, including nights, weekends, game days or other event dates
• Demonstrated excellent communication and writing skills

PREFERRED QUALIFICATIONS

• 3+ years’ experience as a Front Desk Receptionist or similar organizational or administrative role
• Problem solving and on-the-spot troubleshooting expertise
• Experience using company-wide visitor management systems
• Associates degree from an accredited university or college

The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Day shift
• Night shift
• Evening shift
• Weekend availability
• Overnight shift

Work Location: In person