Front Desk Receptionist- Aiea Heights

Job Summary
Job Functions, Duties, Responsibilities and Position Qualifications:
The Front Desk Laboratory Receptionist performs tasks to support the laboratory technical staff in the areas of specimen procurement, specimen processing, performs various functions in patient service settings such as receiving and directing phone calls, greeting patients and visitors, filing, copying, faxing, sorting and data entry as required.
Qualifications

• Understanding of medical terminology preferred
• 1+ years of customer service experience preferred
• Technology/data entry experience preferred
• Able and authorized to work in the United States
• High School Diploma, G.E.D. or equivalent required

• Shine
• Demonstrated and proven ability/experience in accomplishments in all of our five core values:
• Successfully pass Company pre-employment drug test and periodic and random thereafter
• Respect
• Team
• Accurate
• Standardize

Essential Functions
Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Greets walk-in clients ensuring prompt service
• May perform urine drug collections per DOT guidelines and process urine drug specimens
• Follows test requirements of reference laboratory and procures appropriate specimen for testing
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• May perform weekly inventory at site and place order with the purchasing department
• Maintains phlebotomy area and trays with ample supplies and in a clean and safe condition
• Adheres to confidentiality, safety, compliance, and legal requirements
• May receive requested stock items and distribute them to the appropriate place within the laboratory
• Answers all incoming phone calls and directs them to the proper department accurately and in a timely manner
• Assists in disposing of all laboratory wastes following OSHA and lab guidelines
• May track all specimen samples in LIS system for inventory purposes as required
• Adheres to safety, confidentiality, compliance, and legal requirements & guidelines
• May operate lab autoclave to render hazardous materials safe
• May pack and prepare dangerous goods shipment items to outer island and/or mainland
• Processes specimens and prepares them for testing utilizing various types of lab equipment
• Assists in the care and maintenance of lab work area, furnishings and equipment
• May perform limited testing (i.e., finger sticks, bleeding times, and sweat tests)
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Labels specimens accurately and distributes them to the appropriate department to ensure specimen integrity
• Performs all clerical duties as required or assigned, including report and/or items distribution as applicable
• May be instructed to independently maintain operations at a satellite phlebotomy station/patient service center (PSC)
• Troubleshoots missing samples inquiries from other CLH facilities or physician offices
• Identifies patients with accuracy to perform venipunctures, heel sticks, and finger sticks with proficiency without supervision
• May accessions specimens accurately into the LIS system using prescribed laboratory guidelines
• Processes medical/laboratory requisitions as required
• Maintains front office area to present a clean and professional environment
• Performs other duties as assigned
• May be assigned to work at other locations as required
• Maintains adequate level of supplies in the accessioning work area, where applicable

Physical Capabilities

• Frequent use of telephone and other office equipment
• Prolonged standing/sitting
• Occasional reaching, stopping, bending, kneeling, and crouching
• Light to moderate physical effort (lift/carry up to 25 lbs)
• Must be able to see, hear and respond adequately
• Occasional pushing and pulling objects
• Use of hands/fingers

Working Environment

• Subject to electrical and radiant energy hazards
• Frequent exposure to video display terminals and computers
• Air conditioned office in client services department
• May be subject to irregular hours
• Sufficient noise and interruptions to cause distraction

Skills/Abilities/Competencies

• TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
• Ability to make sound business decisions
• PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
• Ability to resolve problems in an ethical and professional manner
• Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
• COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
• Ability to manage multiple projects and analyze complex problems
• Ability to work effectively with others and promote positive working relationships
• Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or government regulations
• CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
• COLLABORATIVE: Works effectively with others to accomplish goals.
• Ability to maintain highly sensitive, confidential material
• Ability to effectively relay information and respond to questions from groups of managers, clients, customers, and/or the general public
• BUSINESS SAVVY: possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks.
• Ability to work independently and with little supervision
• RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.

Scheduled Weekly Hours
40
Work Shift
Job Category:
Laboratory Operations
Company
Clinical Laboratories of Hawaii, LLP
Regular Full Time
M-F 1600-0030
Weekends variable
Primary Shift: Days
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.