Front Desk Manager Jobs

Front Office Manager

The Stella Hotel & Ballroom in Kenosha is looking for a full-time Front Office Manager who is committed to providing first class customer service and who enjoys being part of a collaborative team. If you want to have fun, be valued, and make a difference, apply today! Stella team members are passionate about their work and it’s an “all hands-on deck” kind of environment to get our jobs done. Our company was also voted “Best Place To Work”.

As the Front Office Manager on our team, you will complete a variety of tasks which will include:

• Welcome guests in the lobby, direct guests to check-in, assist guests with questions, luggage, resolve guest challenges, assist with delivery of packages and other items to guestrooms.
• Check-ins and check-outs and make reservations for guests. Assist with calls as needed.
• Personalize guest service and improve guest loyalty. Consistently focus on developing new ways to improve the guest experience. Oversee the resolution of guest concerns.
• Load group block in Property Management System and release unused group rooms on cut-off date.
• Oversee the day-to-day guest service delivery, including gift shop inventory.
• Monitor comp set rates and make revenue management recommendations to Operations Manager.
• Create, distribute, and maintain group and rate contracts.
• Responsible for creating, monitoring, encouraging high performance guest services training, quality control, contests/incentives, service recovery program, package execution tracking.
• Responsible for scheduling, directing, mentoring, and coaching guest services team members.
• Create, distribute and maintain BEO files using SalesPro and PMS system. Charge out client’s BEO’s.
• Utilize SalePro to track account information, trace and market segment tracking
• Perform data entry tasks as assigned into RDP including enter/load rates and inventory into Synxsis.
• Maintain daily paperwork/deposits, direct bill, tax exempt, Front Desk Reference Bible and other operational binders.

This position is ideal for someone with the following experience and qualities:

• Four plus years hotel front office or rooms division experience.
• Experience using hotel property management systems and Microsoft Office.
• Guest satisfaction focused, service-centered, positive team attitude. Outstanding leadership and leads by example.
• Service arts training, ServSafe certification, train the trainer experience, and reservations sales experience preferred.
• High school diploma or equivalent required. Associate’s degree or bachelor’s degree in hospitality, business, or marketing preferred.

Benefits

• Paid Holidays
• Full Benefits - Medical, dental, vision, life, short/long term disability, flex spending and more
• 401k + Match
• 18 days of Paid Time Off

The Stella is owned and operated by Gorman & Company. As a trusted partner and respected industry leader since 1984, Gorman & Company specializes in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.

Gorman & Company is an Equal Employment Affirmative Action Employer