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Customer Service Manager- Remote

Company

Maersk
Address , South Gate, 90280, Ca
Employment type
Salary $75,000 - $90,000 a year
Expires 2023-07-21
Posted at 11 months ago
Job Description

The Customer Manager manages and coordinates activities related to assigned account(s). Creates an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective. Participates in the network of Program Managers assigned to our Key Accounts and creates the framework around Cost Optimization, Operational Excellence, Customer Service, and Innovation.
This is a remote position.

We offer

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Key responsibilities

  • Follow up on all past due monies related to account.
  • Travel 25%
  • Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.
  • Error and complaint resolution.
  • Communicate with internal and external stakeholders any concerns and/or issues that may impact their respective organizations.
  • Serve as the key point of contact with internal and external stakeholders.
  • Communicate with internal and external customers.
  • Follow up on all special projects.
  • Manages project changes in account activity
  • Prepare daily and monthly KPI reports.
  • Communicate with internal and external stakeholders any ideas and solutions that may benefit their respective organizations.

We are looking for

Qualifications:
  • Strong analytical and organization skills.
  • Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
  • Ability to establish and maintain effective relationships with management staff, employees, and service providers.
  • Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
  • Previous experience in supply chain, transportation, or distribution required. Prior experience in cold storage is preferred.
  • Excellent interpersonal and communication skills.

Education or Experience:
  • Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.

Company Benefits: (goes in every posting in California, Washington, Colorado, and New York)
  • Vision
  • 401k + Company Match
  • Flexible Work Schedules (when possible)
  • Dental
  • Medical
  • Paid Time Off
  • Employee Assistance Program
  • And more!

Pay Range:
$75,000-$90,000

  • The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing [email protected]. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:


A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.


    Last application date: 27/8/2023