Front Desk Customer Service

Brief Description
Vitalant is currently seeking a Donor Relations Specialist with front desk, customer service and/or sales experience for our donor care centers located in Albuquerque, NM.
Our ideal candidate has a heart for helping others and a passion for saving lives. As a Donor Relations Specialist, you will be responsible for greeting donors when they attend a donation center for blood and blood product donation. You will be providing education to donors on the different types of blood and blood products needed to save lives, helping them feel comfortable, answering any pre-donation questions and signing them up for their next visit.
Every day you’ll be having fun making a measurable difference in your community.
What To Expect
Schedule: Friday 7:00am - 3:00p; Saturday 7:00a - 4:30p; and Sun 9:30a - 2:00p.
To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.
They include:

• Paid time off (up to 17 days per year)
• Tuition assistance up to 5K per year
• HSA and FSA
• 401K retirement savings plans + 5% company match
• Free short-and-long-term disability insurance
• Medical, dental, and vision insurance
• Free basic life and AD&D insurance
• Employee Assistance Program
• 7 paid holidays per year
• Plus, many other employee perks and programs!

We’re looking for someone who can:

• Educates donors on the donor process, address concerns and answer questions
• Retains current donors by rebooking donation appointments.
• Administers customer service and marketing surveys to donors.
• Collects data and prepares reports and performs other clerical duties, as needed.
• Converts donors to automated and other new collection technologies to optimize the donation opportunity.
• Explains and/or enrolls donors in frequent donor programs.
• Assist the donor services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

#CRSAD
Requirements

• Great customer service and interpersonal skills
• 1 year in related field such as customer service, receptionist, sales required
• High School Diploma or GED
• Basic PC/Windows proficiency

Summary
About Us
Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request.
For more EEO information about applicant rights click here