Front Desk Agent - Fairfield Inn

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Front Desk Agent - Fairfield Inn
Fairfield Inn Ashland, managed by Guest Services, is now hiring Front Desk Agents. The ideal candidate will have previous customer service experience. Candidates must be willing to work a flexible schedule that may require nights, weekends, and holidays.
$14-15/hour
Guest Services, Inc. offers amazingbenefits such as medical, dental, vision, a 401K matching program, paid timeoff, employee discounts at recreational and lodging facilities nationwide, andmore! Apply today to join our All Star Team!
Job Summary
The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.
Essential Functions

• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Provide administrative, reception and program support to management and staff.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Manage phone activity including providing general knowledge to callers.
• Register and assign rooms to guests.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Provide quotes for room rates and up-sell the guest when possible.
• Responds to guest inquiries.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• High School Diploma preferred. Minimum of at least 16 years of age.
• Computer proficiency.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Reading and writing work-related documents in English.
• Ability to stand for the entire work day and to climb steps regularly.
• Ability to withstand temperatures in indoor and outdoor environments.
• Ability to sit at a desk and monitor phones for extended amounts of time.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Reservations system. POS system.
• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.