Fraud Liaison Analyst Jobs

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The Fraud Liaison Analyst is responsible for providing oversight and directional assistance to those claims that are identified with red flag indicators or meet a defined criteria for additional review. This role is responsible for management and disposition of referrals from front line claims team members. In addition, this position acts as the liaison between AAC and our special investigations business partner. This role is responsible for partnership and relationship maintenance with internal and external stakeholders with a primary goal of ensuring proper disposition of claims while maintaining that regulatory and compliance expectations are met and that risk is accurately managed in the handling and adjudication of claims within AAC.

Responsibilities

• May provide information for feedback to reps, analysts and other resources within AAC.
• Lead the daily Special Investigation input channels to review claims with and refer to our vendor as appropriate.
• Act as primary point of contact for management, maintenance and updating the SIU procedures and policies for AAC in collaboration with Partner Manager and leadership.
• Collaborate with the partner management to manage the relationships and work referred to our vendor.
• Manage partnerships with internal fraud and/or risk departments to help manage fraud and or high risk accounts.
• Provide ongoing guidance and assist in training to provide education and increase awareness regarding red flags and suspicious claim identifiers.

Minimum Qualifications (desired Candidate Experience, Etc.)

• Ability to lead effectively without authority
• Excellent time management and organization skills
• Excellent written and verbal communications skills
• Minimum 1 year experience with adjudicating insurance claims or
• Minimum of 1 year Financial industry or credit card operations risk experience
• Obtain a Claims examiner licensure or ability to get licensed in the first three months.
• Ability to deal with strict deadlines and manage the insurance industries regulatory landscape.

Preferred Qualifications (desired Candidate Experience, Etc.)

• 1 year of Fraud, SIU or complex coverage experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Competitive base salaries
• Free and confidential counseling support through our Healthy Minds program
• Free financial coaching and financial well-being support
• 6% Company Match on retirement savings plan
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Career development and training opportunities
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Bonus incentives

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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