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Ecommerce Fraud Analyst Jobs

Company

PetSmart
Address , Phoenix, 85027, Az
Employment type
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
About the Team

Our Finance team ensure we are accountable and on track to company strategies. Their responsibilities include forecasting, in-season management, and analysis across business units. From sales and margin to operations and expenses, our Finance team provides consistent, accurate information to cross-functional partners to support PetSmart's growth initiatives.

About the Location

Fully Remote Position:
This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire.


About the Job

The primary responsibility of the Ecommerce Fraud Analyst is to review potentially fraudulent transactions generated from orders placed across all of our online platforms. These orders are held for review based on risk assessments done by third-party fraud screening applications that evaluate the specific attributes associated with an online order. Ecommerce Fraud Analysts then evaluate these transactions, investigating any suspicious attributes such as previous order history, velocity, and location. Online research tools are used to determine the overall fraud risk to the organization. Based on that evaluation and risk guidelines provided by leadership, the Ecommerce Fraud Analyst makes a decision to either release the order for fulfillment or cancel the order.

Additionally, Ecommerce Fraud Analysts can use various reporting tools within the fraud screening applications to identify additional orders that may be fraudulent and cancel the orders before fulfillment, contact the warehouse if the order has been released for fulfillment, or intercept packages by contacting our parcel carriers and having the packages rerouted. Ecommerce Fraud Analysts will also be expected to use their skills and experience to initiate and conduct investigations related to ecommerce theft and loss. Lastly, Ecommerce Fraud Analysts may be expected to assist other areas within the Central Investigations Team as business needs require.
  • Contact customers for validation of potentially fraudulent orders or reaching out to our fulfillment warehouse(s) or parcel carrier(s) to have orders cancelled and/or rerouted.
  • Must be able to work various shifts - Flexibility is required.
  • Review potentially fraudulent orders across our online platforms, determine the overall risk to the business, and make a decision to cancel or release those orders.
  • Initiate, conduct, and/or assist with ecommerce investigations related to identity theft, credit card fraud, lost/stolen packages associated with online transactions.
  • Perform other customer service functions as business needs arise including, as well as assisting other areas within the Central Investigations Team.
  • Trend analysis and report building as directed by leadership.
Experience:
  • Combined 2-4 years of experience in ecommerce, experience with fraud detection methods and analysis, loss prevention, investigations, and/or in the credit card industry.
  • Knowledge of commonly-used fraud prevention concepts, practices, and procedures and common fraud schemes.
  • Highly effective communicator to all levels within the company and with clients; able to clearly articulate through oral and written communications.
  • Knowledge of investigative concepts and processes as well as the ability to communicate effectively with law enforcement.
  • Must have integrity and consistently exhibit strong work ethics.
  • Ability to remain flexible in a fast-paced, changing environment and to prioritize goals.
  • Requires a high degree of professionalism and the ability to handle confidential and insider information with regularity.
  • Demonstrated knowledge of ecommerce computer systems such as fraud screening applications, order management systems, or similar systems, Microsoft Office software, and data analysis tools and techniques.

About the Culture


At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.


Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
  • Pet friendly environment, bring your pets to work!
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • On-site Dog Park
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • Volunteer events with PetSmart Charities