Fraud Investigator (Remote Eligible)

WHAT YOU'LL DO

The Fraud Investigator is responsible for investigating all suspicious or unlawful activity associated with Fraud. This includes conducting complex and high-valued account and check fraud investigations, while working with internal computer programs and various agencies to ensure all investigative research, document preparation and case evidence is reported in accordance with policies and procedures. This role will report to the Fraud Investigation Team Lead.

Additional Duties:

• Assist with fraud prevention, including training for internal and external customers.
• Develop and maintain procedure manuals for the position.
• Other duties as assigned.
• Attempt to recover losses through various legal channels, including filing police reports.
• Place appropriate holds on accounts identified as having potentially fraudulent issues; determine when to close accounts for fraudulent or inappropriate activity.
• Provide information for various regulatory and analytical reports.
• Stay current on fraud trends and investigative techniques.
• Serve as a subject matter expert and communicate with associates, merchants, financial institutions and law enforcement on a professional level to resolve issues and provide information.
• Contact customers via phone or email to validate transaction activity and resolve issues.
• Document and report the investigation findings in the case management system; maintain thorough and accurate case notes.
• Conduct financial investigations by evaluating information available on systems, databases and the Internet. Use previous cases as a basis to determine what action is appropriate. 

WHAT YOU'LL BRING

Knowledge of:

• Strong analytical skills
• Strong written and oral communication skills
• Strong organizational skills
• Understanding of anti-money laundering regulations, policies and procedures

EDUCATION AND TRAINING

• Requires 3+ years of banking experience; knowledge of BSA/AML requirements and financial crimes investigation experience preferred.
• CFE preferred. 
• Requires knowledge of Microsoft Office.
• Requires High School diploma; Bachelor’s or associate degree in business related field preferred.

STANDARDS OF PERFORMANCE

• Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey. 
• Attention to Detail - Working in a conscientious, consistent and thorough manner.
• Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.
• Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
• Customer Service - Adheres to The Busey Promise service standards set by Service Excellence in order to anticipate and exceed the needs of our customers, both internal and external.

Remote eligible in Illinois, Indiana, Missouri and Florida

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.