Food & Beverage Supervisor Ft

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Overview
The Food & Beverage Supervisor is responsible for coordinating, supervising and managing all property food and beverage, kitchen and back of the house operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities

• Prepare and submit required reports in a timely manner.
• Ensure timely purchase of F&B items, within budget allocation.
• Ensure departmental compliance with SOP's.
• Oversee operations of the employee cafeteria.
• Cooperate in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure the training on SOP's, report preparation, technical job tasks.
• Keep immediate manager fully informed of all problems or matters requiring his/her attention.
• Monitor quality of service and product.
• Work with the F&B Manager and keep her/him informed of F&B issues as they arise.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Attend and/or conduct departmental and hotel training etc.
• Participate in F&B budget, forecasting and monitor department performance with respect to the same. Perform any necessary follow-up.
• Interview candidates for front-of-house and back-of-the house F&B positions and follow standards for hiring approvals.
• Organize and conduct department meetings on a regular basis.
• Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner.
• Respond to guest complaints in a timely manner.
• Ensure overall guest satisfaction.
• Supervise and manage all F&B personnel.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.

Qualifications

• Maintain a warm and friendly demeanor at all times.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Participate in M.O.D. coverage as required.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to maintain confidentiality of information.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Long hours sometimes required.
• Perform other duties as requested by management.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.