Food & Beverage Communications Agent

About The Resort At Paws Up

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Purpose

To communicate with the guests and team members. To answer all food & beverage questions via The Paws Up app or through telephone. To have a knowledge of all menus and food & beverage items. To be able to time manage In Home Dining orders and reservations. To assist the culinary team meet proper ticket times for In Home Dining orders. To reach out to guests to confirm Dining reservations, dietary restrictions as well as special occasions.

This position starts at $20 an hour and goes up from there depending on experience.

The Primary Functions Are

• Maintain up-to-date awareness of Resort information and amenities
• Follow Up with In-House guests about dining plans and reservations
• Maintain a clean, organized dining room and workstation
• Assist with guest service issues accurately and promptly; Communicate effectively with Restaurant Manager to assist
• Assist in opening duties associated with opening the restaurant
• Know the sequence of service and follow it each time when approaching a table
• Check food before serving it to guest to ascertain that appearance, temperature, order and portions are correct
• Communicate with Chef to ensure dishes are complete and ready to be run
• Answer questions pertaining to the Restaurant menus
• Clearly communicate with other runners to deliver food properly
• Work in collaboration with other teammates to deliver guests expectations
• Ensure confidentiality of guests before and throughout their stay
• Follow all company and safety and security policies and procedures
• Be professional always in your dealings with guests, co-workers, and management
• Prepare a set up workstation and all tables in a timely manner
• Perform opening and closing duties
• Always work in a safe, efficient, and professional fashion
• Maintain table settings, cleanliness and service throughout the course of the meal
• Ensure that plates are cleaned and polished for service
• Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations, and specials; Communicate food restrictions to Food & Beverage and Culinary team
• See to all guest needs in a timely manner
• Organize food items to be run
• Prepare tables with special attention to sanitation and presentation

Looking for Team Members with:

• Minimum 1 year of experience in the food & beverage industry, preferably in a resort or fine dining setting
• Knowledge of world class hospitality and service
• High school diploma, GED or vocational training or job-related course work
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Valid Food Handler’s License
• Valid State Driver’s License with two years driving experience
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management
• Basic culinary knowledge

Team members can look forward to:

• Carpool Reimbursement $5-$20/Day
• Employee discounts on merchandise
• Employee lunch provided
• Referral Bonus
• Limited Housing Assistance Available

Join The HERD (https://youtu.be/FvGzdXJubf8)

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.