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Company | Sweet Flower |
Address | Culver City, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-03 |
Posted at | 10 months ago |
Job Purpose
- Actively pursue brand and product knowledge through company and vendor provided tools and resources.
- Promote and abide by all company policies, procedures, and loss prevention practices.
- Handle customer issues and complaints in a proactive and professional manner with customer retention aways in mind, escalating to the appropriate parties when necessary.
- Maintain store selling floor cleanliness, back room organization, visual presentation and safety standards at all times
- Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.
- Complete sales transactions courteously and maintain proper accountability at registers.
- Assess customer needs, provide assistance and information on product features and offerings
- Promote current sales promotions, marketing initiatives and new product launches to customers.
- Assist in daily store recovery and replenishment and store sanitation.
- Ensure excellent customer service through product knowledge to drive sales, KPI’s and customer retention.
- Welcome customers to the store and answer their queries
- Process POS (point of sale) purchases
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Build productive trust relationships with customers
- Compliance with BCC regulations
- Follow and achieve sales goals on a monthly, quarterly and yearly basis
- Team up with co-workers to ensure proper customer service
- Welcome customers to the shop and check them in per established policy and procedure.
- Assess customers’ needs, provide assistance and information on product features
- Comply with inventory control procedures
- Cross sell products to meet customer needs
- $17.15/hr
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