Florida Blue - Associate Product Manager

• Provide regular updates to leadership on accomplishments of key milestones, as well as any risks or concerns. (5%)
• Guide the initiative through CX Steering and formal gate request process. (5%)
• Manage risk by establishing project management processes (regular status reports, etc.) to address execution challenges. (5%)
• Lead cost/benefit assessment to define potential financial, business, and industry impacts of initiatives. (5%)
• Plan and oversee small to medium scale customer experience transformation initiatives under the guidance of a Lead Product Manager; including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable experience and administrative cost outcomes. (60%)
• Mentor junior team members (5%)
• Lead experience metric definition to translate customer expectations into KPIs and operational metrics. (5%)
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Serve as the lead, partnering closely with Executive Sponsor(s), Business Lead, segment leadership, and IT partners through key initiative(s); serve as thought leader on applying customer experience methodology to business problems (10%)

Required Work Experience:
4+ years related work experience. Experience Details: Product management or product owner experience with previous agile working background.

Required Education:
Related Bachelor’s degree or additional related equivalent work experience