Field Supervisor - Water Sewer Maintenance (Collections)

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $56,489.00 - $63,548.00

Work Day/Hours: 7:00 a.m. - 3:30 p.m.

The City of Durham’s Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!

• Performs the most complex and difficult work assignments; troubleshoots the most complex and escalated issues; and schedules repairs by outside vendors.
• Reviewing and updating routes for efficiency evaluating meter reading upload processes for effectiveness.
• Performs other duties of a similar nature and level as assigned.
• Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, records, work orders, logs, and documents; updates and maintains databases and online systems; reviews work prepared by staff; identifies and resolves discrepancies; and ensures work is accurate, complete and in compliance with applicable regulations, policies, and procedures.
• Reviewing meter readings for discrepancies and initiating corrective action.
• Developing operational procedures; and troubleshooting hardware and software.
• Monitors supply inventory and equipment levels; determines materials needed; researches price and vendor information; makes and/or approves procurement recommendations
• Coordinates with vendors, contractors, City departments, and/or external agencies to order supplies; provides technical assistance; assists with planning departmental operations; assists with implementing projects; and responds to and handles escalated and the most complex customer service issues.
• Supervising the installation and removal of meters as well as the performance of manual meter reads.
• Coordinates field unit operations related to collection and/or distribution system maintenance and contract work; supervises staff including planning, assigning, and evaluating work; convenes and facilitates staff meetings; trains and coaches employees; directs crew operations at work locations; ensures that equipment is maintained; and ensures compliance with safety and applicable operational rules and regulations.

• Must complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training.
• North Carolina Class A Commercial Driver’s License; CDL Tanker Endorsement, If a candidate does not have the Tanker endorsement, they will be given up to 1 (one) year to obtain this endorsement
• A valid North Carolina Class C Driver’s License with a satisfactory driving record and license obtained within the time frame specified by the City.
• Previous Lead or supervisory experience.
• Three years of equipment operation/driving experience or maintenance experience related to assignment,
• Associate’s degree or equivalent

CERTIFICATIONS/LICENSES:

• North Carolina Grade III Wastewater collections (IV is preferred)
• Required Certifications: North Carolina Grade B Water Distribution (an A is preferred)

• NASSCO PACP-MACP
• AWWA Meter Technician
• OSHA Trenching/Shoring
• OSHA Competent Person

Benefits – General Full-Time Employees

• Short and long term disability plans
• 4 hours parental leave each year
• 457 Deferred Compensation Plans
• Employee Assistance Program - personal and family counseling
• Medical, dental, vision, and supplemental life insurance plans
• 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 11-12 paid holidays per year
• State and City retirement plans
• Paid life insurance equal to annual salary
• 2 weeks paid military leave per year
• Paid temporary disability leave for specified conditions
• City contribution of 10.15% into the N.C. State Retirement System
• 48 hours for volunteer work each year*
• Workman's Compensation Insurance
• Paid funeral leave
• 12 standard work days of vacation per year

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

• State retirement plan
• Health Insurance
• 401(k) retirement plan (5.0% of salary)