Field Service Technician - Las Vegas, Nv

Job Posting Title

Field Service Technician - Las Vegas, NV

Pay Range

$34,206-$63,525

Summary

***Looking for candidates in the Las Vegas, NV area***
Come work with Dragons! And Buffaloooo
We are Aristocrat Technologies, the leader in slot machine manufacturing, looking for those who love to get their hands dirty working with cutting-edge technology and electronics. The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. The Aristocrat family strongly believes in a People First culture, Diversity, and Inclusion. All are welcome! Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Technician today and join our team Bringing Joy to Life Through the Power of Play!

What You'll Do

• Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps.
• Review pre-install documents to determine which parts will be needed to complete the installation.
• Provide customer support for parts purchasing advice through our national service.
• Gather and report accurately on service activities by utilizing field service management reporting tools.
• Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance.
• Maintain inventory accuracy and follow parts inventory process for assigned service vehicle.
• Responsible for completing all installations and visitation scheduled by the Operations Manager or Supervisor
• Pre-Site Surveys, follow schedule and perform service activities assigned.
• This position will require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What We're Looking For

• Must have basic verbal and written communication and customer service skills.
• Must be able to read, write, speak, and understand English.
• Must be willing to work extended hours, on-call for dispatch and variable work shifts.
• No Gaming experience needed.
• Must have a valid driver’s license and insurable thru Aristocrat’s Corporate insurance program.
• High School Diploma or its equivalent required.
• Must have good manual dexterity, eye/hand coordination, good eyesight and normal color differentiation.
• Must be able to work in a fast-paced environment and handle several tasks at one time.
• Must maintain proper grooming and uniform and/or dress code.
• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
• Technical or Electronics background is preferred but not required.
• Must be able to maintain confidentiality of information regarding the company, company products and employee information.
• Must be able to work independently and be team oriented, organized, detailed, goal, and results driven.
• Must be able to obtain gaming licenses with the Nevada Gaming Control Board (NVGB) and/or all our approved gaming jurisdictions.
• Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc.
• Must be able lift minimum 50lbs.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• Global career opportunities
• Robust benefits package
• World Leader in Gaming Entertainment

Our Values

• All about the Player
• Good Business Good Citizen
• Talent Unleashed
• Collective Brilliance

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.