Field Service Technician Jobs

Provide service and customer support during field visits or dispatches.
Manage all on site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company’s filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities; reading professional publications.
Build positive relationships with customers.
Works as part of a cohesive team within the shop to meet customer needs.
Follows all safety practices of the organization when completing work assignments.
Helps to maintain company vehicles, inventory and tools in proper working condition.
Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership.
Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed.