Field Service Supervisor Jobs

Universal

Integrity / Insight / Innovation
Guided by integrity and insight gained over 40 years, Universal is consistently delivering exceptional results to our customers. We take great pride in our commitment to safety, efficiency, and innovation leading to continued improvements in well performance.

The FRAC Field Service Supervisor is responsible for providing supervision and coordination of activities of field engineer(s) and field operators engaged in the installation, repair, and servicing of equipment and machinery. This position oversees the day-to-day operations in the field and will act as liaison between the office and the field.

Detailed Description:

• Maintain regular contact and communication with all vendors to ensure services and 3 rd party equipment is available for the job
• Assist in coordinating and scheduling field service crew and equipment for completion of job assignments, establish or adjust work procedures to meet schedules, and resolve work problems
• Provide coordination in locating the job site, marking the locations of work tanks, and verify adequate room for equipment needed to do the proposed job design
• Promptly address and resolve concerns and disputes among team members, with the goal of building a stronger, more cohesive work group
• Make employment decisions in a manner consistent with all Company policies, including the Company’s Equal Employment Opportunity and Anti-Harassment Policy
• Maintain and monitor proper equipment and inventory to ensure they are available when needed
• Address customer concerns or problems and recommend measures in resolving them to ensure customer satisfaction
• Assist in the development and implementation of appropriate procedures and methods for enforcing or interpreting established guidelines and practices, provide management with current job statuses, and to improve performance, quality and efficiency of operations
• Demonstrate financial responsibility in conjunction with the Company’s travel and entertainment policy
• Oversee the well servicing requirements to ensure work is performed in a safe environment and that all safety requirements follow Company policies and procedures
• Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all customer interactions
• Promote a diverse and inclusive work environment where employees of all backgrounds feel included and their contributions are valued
• Supervise the day-to-day work activities of the field service crew performing routine services and ensure all customer requests and requirements are being met according to job specifications
• Perform other related duties as assigned

Job Requirements:

• This position requires bending, stooping, kneeling, twisting, and crawling, walking on uneven surfaces, and climbing equipment ladders or stairs throughout the work shift
• Demonstrate clear communication skills including ability to read, write and speak English, and to promptly follow verbal and written directions in English along with the ability to establish and maintain effective rapport with all employees at different levels both in the office and in the field
• Ability to travel as needed to other offices and drilling rig work sites, occasionally requiring extended travel to remote locations and/or overnight stay(s) outside normal office area
• Strong planning and scheduling skills for field logistics
• Demonstrate the ability to work well with others, and work independently when required
• Must be able to lift and move items weighing up to 80 pounds
• Perform simple mathematical calculations (addition, subtraction, division and multiplication) using whole numbers, fractions, and decimals, to make job related calculations; basic computer skills are necessary
• Exhibit strong problem solving skills, with the ability to handle difficult situations
• Build engaging relationships at all levels in the organization as well as with customers and effectively influence decisions
• Ability to lead by example and be a good mentor to junior employees
• Must be able to work closely with others and under time-sensitive deadlines including potential emergency response situations
• Willing and able to operate and maintain assigned equipment in a safe manner while working in all weather conditions during a possible 12+ hour work shift that can include days or nights, as well as weekends and holidays

Demonstrated ability in the following leadership competencies:

• Build and maintain effective business relationships
• Manage vision and purpose
• Strong business acumen
• Courageous leadership
• Develop self and others
• Builds effective teams
• Drive for results
• Decision quality
• Customer focus