Field Service Supervisor Jobs

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Department: Sales Operations
Reports To: Sr. Regional Operations Manager
Travel Required: Daily, local travel in company vehicle. 15% overnight travel.
Why Join Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As the Field Service Supervisor, you will be responsible for leading a team of Field Service Technicians and supporting the overall sales function. Overseeing fleet maintenance, coordinating, ordering, receiving, storing, inventorying, issuing and shipping of café’ parts, supplies, tools and café’ equipment are some of the tasks you can expect. You may oversee one or two warehouses depending on location. The Field Service Supervisor is a critical position for ensuring excellent customer care and prompt service for our coffee service division.
Function Related Activities/Key Responsibilities

• Analyzes key performance metrics. Make data-based decisions that result in increased productivity of field service technicians
• Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends to management remedial actions to resolve discrepancies
• Manages and orders materials and supplies, such as tools, equipment, or replacement parts
• Coordinates activities of field service technicians to complete repairs and preventative maintenance in a timely manner
• Utilizes sound judgment and works in concert with the location Area Sales Manager (ASM) to establish café’ equipment par level
• Provide ongoing training to field service technicians as needed
• Plans layout of café equipment cage areas, considering types, size, and related factors of items stored
• Schedules field service technicians to minimize time from notification to customer set-up. Utilizes visual aids to communicate to the sales force the calendar of customer set-ups
• May be requested to perform different or additional duties as assigned
• Conducts periodic scheduled and unscheduled inventories of cafe’ parts, café’ equipment and non-serialized café’ equipment
• Directly supervises a team of Field Service Technicians, monitoring and reviewing work performance
• Recommends remedial actions for reported non-usable and excess stock of café’ parts, non-serialized equipment and serialized café’ equipment
• Ensures daily processing of receipt of café’ parts, non-serialized equipment and equipment paperwork
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Works in concert with the warehouse personnel to maintain office and warehouse facilities

Position Requirements

• Knowledge of Microsoft Office Products Word Processing software
• Utilization of a handheld computer device is preferred
• Must have an acceptable driving record
• 3 or more years of experience with service department operations, inventory management, warehouse and sales distribution processes and mechanical skills
• Valid driver’s license. A Commercial Driver’s License (CDL) may be required.
• Knowledge of SAP a plus.
• Must be at least 21 years of age
• Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• High school diploma or equivalent required

What We’re Looking For

• Critical thinking and problem solving skills
• People management
• Outstanding customer service skills
• Strong organizational skills

Physical Demands/Work Environment
Required
While performing the duties of this job, the employee is regularly required to do the following
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust focus.
• Is frequently required to stand.
• Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
• Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our Values
Champion People Welcome Individuality, Learn Together, Encourage Each Other
Inspire Creativity Dream big, Think Fresh, Make It Happen
Wow Our Customers Serve with Purpose, Exceed Expectations, Do What’s Right
Serve Our Customers Be Genuine, Bring Joy, Make a Difference
Win Together Be Brave, Have Fun, Celebrate
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
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