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Field Network Analyst Jobs

Company

Xerox
Address , Manchester, Nh
Employment type FULL_TIME
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description

City
Manchester, Nashua, Canton
State/Province
Massachusetts, New Hampshire
Country
United States
Department
Technical Customer Services
Date
Friday, May 12, 2023
Working time
Full-time
Ref#
20022949
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate

Description & Requirement


About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:
Conway Technology Group (CTG), A Xerox Company, is seeking Field Network Analyst to support the greater Nashua, NH area. As a Field Network Analyst, you will be responsible for assisting customers with product and network specific troubleshooting, installs and 3rd party software support at customer locations.

What You’ll Do:
  • Provide an outstanding customer experience
  • Stay current on all product knowledge and system training
  • Install print drivers and establish network and local printer connections at customer locations
  • Special projects as required
  • Provide first line support and technical assistance to all contract customers
  • Manage critical customer situations and provide timely resolutions by tracking and escalating issues through proper channels
  • Utilize provided resources for in depth troubleshooting
  • Close tickets and document important customer network environment information
  • Apply break-fix solutions to resolve customer printer and copier hardware issues
  • Work closely with dispatch and sales to coordinate networking and special requests with new customer installs

What You Need to Succeed:
  • Strong customer service skills
  • Ability to work under stress
  • Strong organizational skills and ability to troubleshoot digital copiers required
  • 5-10+ years copier service or industry related experience
  • TCP/IP and USB Printer installation knowledge
  • Strong initiative with ability to seek out relevant information prior to making timely decisions
  • Strong Computer skills and familiarity with the internet and networking required
  • Solid understanding of Windows workstation and server OS
  • Must have strong mechanical aptitude skills and electronic troubleshooting skills
  • File sharing and permissions for workstation and server
  • Familiarity with Xerox and HP office printers and copiers preferred
  • Basic command line knowledge (ipconfig, ping, and tracert command)
  • Experience with both Windows and Mac based operating systems is a definite plus
  • Strong relationship management skills with customers and personnel within the organization required
  • Ability to work evening and weekend hours during peak periods
  • Must have strong ethics and work as an effective, collaborative team member
  • Experience with networking is required
  • General understanding of MAC environment
  • Associates degree or industry certifications (MCSE, A+, MCP) preferred
  • Working knowledge of all Microsoft Office Products
  • Knowledge of protocols and available ports
  • Strong relationship management skills with customers and personnel within the organization required

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