Network Operations Technician Jobs

Position Description:

The Network Technician is responsible for providing the highest level of customer service by resolving clients’ technical and network-related issues that affect the performance and stability of system operations. The Network Technician monitors and diagnoses system failures and creates support tickets for immediate troubleshooting. They also assist network engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. The Network Technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieving the best customer satisfaction for system services.

Responsibilities:

Duties include, but are not limited to, the following:

• Assist in WAN/LAN Operation
• Ability to self-teach / learn in order to solve problems
• Monitor Clients’ network and network performance
• Diagnose network-related issues and provide support to resolve these issues
• Provide notification to clients and all appropriate team members regarding network-related issues

Qualifications:

• Must be willing to be on-call after-hours
• Must be reliable
• Linux/Unix experience is a plus
• Must be a team player
• Must have the ability to use step-by-step problem-solving procedures
• Must be willing to work evenings, overnights, and weekends
• Must have the ability to work independently

Position Specifics:

• Shift lengths are flexible up to 12 hours

Work-From-Home

• Yes