Fiber Optic Network Product Manager

This high impact individual contributor role is responsible for implementing new revenue streams as measured by total revenue and average revenue per customer. This position will partner closely with Mass Markets Business Unit Leaders and will need to interface with VP and director-level leaders in the technology and operations organizations to optimize and maintain the existing access network infrastructure while also introducing new and innovative access network technologies to meet the needs of the Mass Markets customer segment. This role will also need to collaborate closely with members of the product, marketing, planning and engineering, and field operations organizations to achieve results. This individual will successfully deploy solutions that will generate revenue through new product lines, improved sales penetration, capital efficiencies through technology advances and operational efficiencies through process improvements and automation. This role will also be responsible for implementing an ideal end to end customer journey and will identify & lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires a strong political and financial acumen, excellent abilities to collaborate and influence cross-functionally, a high bias for action, and sense of urgency and a passion for delivering a differentiated customer experience. To be successful in this role this individual will need to have experience with and knowledge of telecommunications network infrastructure and an expertise in fiber based access network technology.

• Defines Key Performance Metrics for each capability to ensure proper business prioritization and to measure the success of implementation using a data driven approach
• Communicate, both written and orally, skillfully, and appropriately with stakeholders and executives
• Works closely with IT partners to define the business requirements necessary to implement new products and services.
• Supports business case development to evaluate product concepts and secure funding approval
• Owns the financial health of the access network technology & product portfolios
• Develops resolutions to complex problems that require frequent use of creativity and judgment within broadly defined policies and practices to achieve the best possible outcome
• Identifies and develops key partnerships both internally and externally through vendor relationship management.
• Performs the role of an internal expert on access network technology; especially optical network technology, FTTH, and PON technologies.
• Understands and executes within the broader organizational framework. Spearheads cross-functional teams to achieve results. Effectively influences and delegates to achieve objectives
• Facilitates defining and documenting the target customer experience. Uses voice of the customer feedback for continuous improvement.
• Ability to think strategically about Lumen's network architecture and design to drive growth and technological innovation
• Assesses and adjusts product deployment schedule and priority to maximize revenue, improve margins and align with corporate strategic direction
• Performs the role of an internal expert on access network technology
• Manages the Mass Markets access network technology portfolio in partnership with architecture, engineering, planning, and network implementation teams
• Responsible for the successful deployment of Mass Markets Products from ideation to implementation using Agile methodology

• Extensive experience with and knowledge of telecommunications engineering and design
• Extensive experience with and knowledge of telecommunications network infrastructure especially including access network technology
• Obsessed with creating an outstanding customer experience
• Excellent written and verbal communications skills paired with strong design skills
• Highly skilled at using the Microsoft Office suite of products especially PowerPoint, Excel, Outlook, and Word
• Works well independently and within large cross functional teams
• Ability to travel: 20%-30%
• Bachelor’s degree or equivalent education and related experience
• 6+ years of related experience
• Proven experience managing conflicting priorities and a willingness to challenge the status-quo
• Extensive experience with data analytics, forecasting, and business case development
• Takes the initiative to develop new strategies and outside-the-box ideas
• Strong financial acumen with an intimate knowledge of corporate finance
• Exhibits a growth mindset, an ability to take risks, and questions norms to identify opportunities for change and improvement
• Experience with Oracle suite of database applications and proficient in Structured Query Language (SQL)
• Demonstrates experience with Agile development and lean practices
• Steadfast work ethic with a proven track record that demonstrates accountability, creativity, and the initiative to achieve organizational goals
• Expertise in the product development process and extensive experience bringing products and services from ideation to fruition by authoring product requirement documents, conducting market trials, aligning key resources, and managing large scale IT development programs