Family Support Service Receptionist

Position: Family Support Services Receptionist
Location: Allen County
Hours: 8 AM to 5PM Monday-Friday
Starting Salary Range: $35,360.00
Job Summary
The Family Support Services Receptionist is responsible for promoting a positive, friendly work environment for co-workers, clients, vendors, and the general public. They are responsible for greeting the general public at the front desk utilizing excellent customer service skills.
Job Duties

• Directs visitors by maintaining employee and program directories.
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies appropriate program personnel of visitor arrival.
• Supports customer service continuity among programs by documenting and communicating actions, irregularities, and continuing needs.
• Maintains minimum standards of customer service as set forth in the Family Support Services Customer Service Guide.
• Maintains security by following procedures and issuing visitor badges.
• Implements Brightpoint Values at all times.
• Assists with preparing outgoing mail and distributing incoming mail.
• Schedules appointments in the appropriate program scheduling system.

Skills And Qualifications

• High comfort level with public interaction.
• Ability to quickly develop a thorough understanding of basic community action concepts and Brightpoint programs.
• Ability to relate well with diverse personalities from a variety of socio-economic backgrounds.
• High school diploma or equivalent.
• Strong interpersonal, written, and oral communication skills with strong mathematics aptitude.
• Proficient in MS Office applications.
• Ability to work with minimal supervision; self-motivated, attentive to detail, organized, productive, flexible, and dependable.
• Ability to work flexible hours, including evenings and weekends.