Facilities Dispatcher Jobs

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us Facebook The Mirage Hotel and Casino, Twitter @TheMirageLV, Instagram @themiragelv.

PRIMARY RESPONSIBILITES

• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
• Perform other job-related duties as requested
• Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team; complete assigned administrative tasks on a consistent basis
• Knowledgeable of Department and Hotel goals; knowledgeable of Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
• Practice teamwork, create a positive work environment, greet fellow employees, and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches
• Maintain a constant awareness of personal and property cleanliness, safety, and accident prevention

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Technical school or completed apprenticeship in similar trade
• Experience in the hospitality industry or similar environment
• High school diploma or equivalent
• At least 6 months of administrative experience.

SKILLS

• Inputs call details into computer tracking system.
• Must possess trade specific skills as described in the responsibilities/duties above
• Maintains dispatch log of all activities performed throughout the day including an accurate accounting of time and activities in emergency situations.
• General knowledge of mathematical skills including addition, subtraction, multiplication, and division
• Records all personnel call-ins for the department.
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Communicate through multi-line phone system, two-way radio and/or cellular telephone
• Effective listening abilities with strong judgment skills
• Responds to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action.
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Ability to work under pressure
• Able to effectively communicate in English, in both written and verbal forms
• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
• Assigns work and messages calls to Engineering employees.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required