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Exception Processor Jobs

Company

SWBC
Address ,
Employment type FULL_TIME
Salary
Expires 2023-09-10
Posted at 9 months ago
Job Description
SWBC is seeking a talented individual to research, review, and update pertinent insurance data into the computer system to reflect the most current information. This individual will make payments to insurance companies to ensure that our client's interests are protected. This individual will also make outbound calls to clarify information, research the automated matching system, and makes corrections to the system updates on the files and any corrective payments as needed.
Why you'll love this role:
Do you enjoy investigating problems? Then this is the role for you. As an Exceptions processor, you will be able to use your skills to review documents that are missing key pieces of information. While using your attention to detail ability, you will work with insurance agents and carriers to verify information, improving your customer service skills. Your day will look a little different each day as you will work in a variety of work functions. You will work with documents from the point where they leave the mail room all the way until it is updated to the loan. All the processes lend to helping you become a subject matter expert in mortgage processing while helping to protect the interests of SWBC and its clients.
Essential duties include the following:
  • Resolve Escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates/payments to loan files
  • Updates pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence of department policies and procedures.
  • Researches, verifies, and updates the status of the insurance information through research and exploration to ensure the submitted documents are matched to the correct loan/file/line.
  • Determines if a document(s) can be used to update the loan or comment to loan history.
  • Adjusts insurance lines based on data found pertinent to insurance type or found on reports, documents, or notes in system of record.
  • Performs all other duties as assigned.
  • Process and track incoming documentation according to the department and Financial Institutions policies and data sheets.
  • Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files. Maintain positive work environment by acting and communicating in a professional manner so as to get along with agents, clients, co-workers, and management.
  • Reviews Insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.
  • Performs data processing/customer service functions in support of SWBC Mortgage Exceptions system(s) of record.
  • Disburses Insurance premiums according to department policies and procedures through SWBC’s system of record.
  • Reviews documentation by comparing data entered with source documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.
Serious candidates will possess the minimum qualifications:
  • Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.
  • Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.
  • Able to multi-task and be adaptable to change.
  • Able to remain self-disciplined to stay on task in a work from home environment.
  • Able to sit/stand for long periods of time while entering data, making phone calls, or performing other sedentary duties.
  • Strong verbal and written communication skills.
  • Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.
  • Able to demonstrate a high level of attention to detail while being accurate and organized.
  • Intermediate to advanced computer skills to include MS Word and MS Excel.
  • Able to type 35 WPM accurately.
  • Able to meet department expectations, handle repetitive work, and work overtime as required.
  • Excellent organizational skills.
  • High School diploma or GED required.
  • Familiar with most general office machines to include computers, Voice over Internet Protocol (VoIP) phone systems, and basic computer troubleshooting.
SWBC offers*:
  • Career enhancement and growth opportunities
  • Variety of healthcare coverage options
  • Years of Service awards
  • Traditional and Roth 401(k) retirement plans
  • Competitive overall compensation package
  • Emerging Professionals and Mentor Program
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Lucrative Wellness Program
  • Continuing education and career certifications
  • Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.