Event Manager-Wtc Jobs

• Serve as one of the 24/7 on-call representatives for all WTC and university events throughout the year. Coordinate with operations team for on-call coverage throughout the year.
• Performs other duties as required.
• Assists in the coordination and implementation of the WTC Risk Management, Evacuation, Continuity and Contingency Plans and drills for student staff, clients and guests.
• Responsible (with assistance) for all student staff meetings, reward and discipline programs, and all special gatherings throughout the year.
• Maintains event and activity reports, maintenance and repair service logs, safety and incident reports, injury/accident reports, facility setups information sheets, facility comments and concerns logs including actions taken to provide quality customer care and service.
• Assists with events/programs and day-to-day operations.
• Oversees development, implementation of 25Live calendar and activity scheduling system for WTC events, as well as Room Scheduler for the HSC events.
• Communicates all event information including setups, times, usage to student staff. Ensures proper documentation supports information.
• Conducts walk-throughs and pre-con meetings, as well as handles phone calls and e-mail communications. Helps clients create their events.
• Plans, schedules and supervises daily operations and event/activity production for all WTC non-academic spaces. This includes planning and executing timely setups, set tear-downs, change-overs for all events and programs.
• Responsible for weekly, monthly and annual facilities management reports as it relates to events.
• Supports lodging and concierge program.
• Assist as a liaison for various vendors with regards to special projects.
• Serves as departmental contact person for inquiries, requests and reservations from campus and outside communities regarding services that the department provides. Maintains collaborative relations with campus departments to facilitate requested services (including Catering, Audio/Visual, room set up, event marketing, etc.)
• Assist with lodging/housing reservations and accommodations when needed during conference groups and year-round guest stays.
• Work directly with the Director on student staffing plans, training of student staff, customer service provided by student staff, and the on-going management of the WTC student staff.
• Serve as a backup on all web-site development including making sure that all information on web-sites are up to date.
• Hire, train, supervise, and evaluate student staff, and the on-going management of WTC Student Staff. Hires and supervises up to 70 students in the Summer, 20-25 in the academic year.
• Recommend new ideas and techniques in event planning/management and revenue opportunities.
• Coordinates with the University Facility Management Department representatives on maintenance issues and projects to ensure all facilities are clean, safe and secure with particular attention to multipurpose spaces on WTC.
• Annually revises facility operations policies, procedures and manuals as it relates to events.
• Assist In Campus-wide operations as they relate to key university events and external reservations.
• Assist with external client residential living in Baumhart on WTC.
• Work closely with Human Resources – payroll processing in relations to student payroll issues and time card completion.
• Coordinates facility rentals reservations through 25LIVE and Room Scheduler.
• Make and prepare budget recommendations and projections (e.g. revenue and expense) for annual facilities maintenance goals.
• Directs the WTC service provider meetings.
• Helps sell our services to current and prospective clients.
• Provides final sign-off of events held on the Water Tower Campus that they are ready to be invoiced.
• Support student groups, university departments and other campus affiliates in their event marketing efforts through the promotion of advertising opportunities in various locations on campus (ex. tabling/banner reservations, etc.)
• Provides exceptional customer service to hotel lodging guests through room preparations, front desk service, etc.
• Provide recommendations for improvements of facilities necessary to maintain efficient operations, program and activity support.
• Track and assess facility related inventory that is critical to campus events. This equipment includes, but is no limited to, furniture (tables/chairs, bedding), various technology and audio-visual.

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