Event Host (Part-Time) Jobs

POSITION OVERVIEW:

Fenway Park Events (FPE) is responsible for the sales, marketing, and service for all non-baseball private and special events, at Fenway Park. The Event Host provides support with onsite event execution/supervision. In this role, you will develop a broad and comprehensive view of the non-baseball private event and special event business at Fenway Park. This position is a high guest contact position; service skills, an eye for detail and an outgoing friendly and gracious personality are a must.

RESPONSIBILITIES:

• Able to support and close multiple events simultaneously, serving as the liaison to clients and the ballpark.
• Regular checks with onsite operating departments for updates on overall operations, and general feedback
• Solicit and summarize post-event follow-up from clients
• Assist with changing projects that support the department’s event management efforts, as assigned
• Onsite event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
• Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
• Investigate, resolve and track all client complaints, feedback, and recommended improvements
• Participate in site visits and event coordination meetings, as necessary.
• Act as a righthand to the Service Manager and provide support throughout the timeline of events

CHARACTERISTICS AND QUALIFICATIONS:

• Proficient in Microsoft Office suite and experience with Salesforce a plus
• Expected to multi-task and retain information quickly
• Excellent interpersonal, verbal, and written communication skills and the ability to work well across departments, with clients and with business partners
• Works well and stays calm and gracious under pressure
• Strong organizational and problem-solving skills with the ability to interact professionally with individuals inside and outside the company.
• Strong level of intensity and commitment to providing a high level of customer service
• High degree of professionalism in appearance and conduct
• Prior customer service work experience within fast-paced, high-energy work environments is preferred
• Team player willing to work flexible hours, including nights, weekends, and holidays

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.