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Company | Instep Management Group, Inc. |
Address | Pomona, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-24 |
Posted at | 11 months ago |
We have quickly become one of the fastest-growing sales and marketing firms in the Inland Empire business world. Due to increased client demand and recent expansions, we have several account executive positions open. This position entails managing our clients' business development and client relations. We are conducting immediate interviews for candidates seeking the mentality of "Work Hard, Play Hard". The account executive position is considered an entry-level position meaning thorough training is provided. We believe that our fun, upbeat atmosphere develops individuals rapidly and builds both personal and professional relationships.
- Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department
- May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers
- Perform other duties as assigned by Senior Management
- Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support.
- Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs and drive sales
- Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
- Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news
- Is able to work well within a team environment, have good communications skills and is able to take creative direction
- Must be able to work full-time hours
- Ability to meet tight deadlines and handle constructive criticism
- General marketing experience
- Ability to excel in unsupervised solo assignments as well as team projects.
- Excellent writing and editing skills
- Assist team with brainstorming, marketing, branding, and advertising strategies
- Must be able to work in an energetic, fast-paced environment.
- Must have an Associate’s or bachelor’s degree in graphic design, communications or related field or equivalent work experience
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