Entry Level Manager (Leadership Program)

The Entry Level Manager maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

• Supports programs that drive team performance toward departmental and organizational goals.
• Assist customer service and sales team toward the achievement of operational goals.
• Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.
• Reviews and evaluates work to ensure quality and timeliness
• Hires and provides training for new and/or less experienced customer service and sales staff.
• Investigates and researches escalated customer service inquiries.

Qualifications:

• Required: Associate's Degree
• Preferred: Bachelors Degree

Other Knowledge, Skills or Abilities Required:

• Ability to multi-task and to react well under pressure and treat others with respect
• Excellent verbal and written communication
• Ability to cross-train and develop team members
• 1 to 3 years of Customer Service experience
• Ability to perform Account Retention
• Prioritizes and plans work activities
• Identifies and resolves problems in a timely manner
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
• Adapts and able to deal with frequent changes in the work environment
• Balances team and individual responsibilities and helps build a positive team spirit
• Work efficiently and effectively, both independently and as a team
• Focuses on solving conflicts and listening to others without interrupting

This is an entry-level position: We are looking for someone that is trainable!

Powered by JazzHR

xnfqkiwem0