Entry Level Bilingual Sales And Service Representative

This is a great opportunity with lots of room for career growth! We are hiring top talent for our Xfinity Bilingual Entry Level Sales and Service Representatives. This person is responsible for promoting and selling Comcast products and services. This is a very rewarding job because the Xfinity Bilingual Entry Level Sales and Service Representatives will approach sales as a way of helping our customers receive the best value for their money. The Xfinity Bilingual Entry Level Sales and Service Representatives must be service-oriented individuals, able to communicate effectively with our English and Spanish customers through a professional and positive manner. The Xfinity Bilingual Entry Level Sales and Service Representatives relates well to the customer, thinks and exercises sound judgment and acts responsibly in the customer's and the company's interest.

This is a fully remote position but must live within the Central footprint to apply due to occasional in-person trainings, team buildings and onsite meetings. Our average performers make more than $46,960 annually! The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!

GREAT PERKS AND BENEFITS:

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
• Tuition Reimbursement (where applicable)
• Competitive salary based on experience
• 401k available after 90 days
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
• Paid training

CORE RESPONSIBILITIES:

• Other duties and responsibilities as assigned.
• Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
• Build a positive work relationship with customers to enhance the image and public perception of a company.
• Achieves overall performance goals of the organization.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Attends training as required.
• Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Must be available to work nights and weekends, variable schedule(s) and overtime as necessary.
• The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
• Regular, consistent and punctual attendance.
• Ability to execute successfully on an expected call flow on every interaction.
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Ability to create value around all of our products and services and tailor a package to fit our customer's needs.

JOB QUALIFICATION:

• Have a steady work surface
• Must have “home office” space in your home with the following requirements:
  • Home Office Requirements:
    • Have a quiet work area in a location that provides privacy from other people, activities, and noise
    • Have a steady work surface
    • Have a comfortable chair
    • Adequate lighting
    • Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
• In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
• A high school diploma or equivalent is required
• Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
• Bilingual English/Spanish
• Adequate lighting
• Some sales experience preferred but not required – we will TRAIN you!!
• Have a comfortable chair
• Demonstrates the ability to work independently with little or no supervision
• Have a quiet work area in a location that provides privacy from other people, activities, and noise
• Home Office Requirements:
  • Have a quiet work area in a location that provides privacy from other people, activities, and noise
  • Have a steady work surface
  • Have a comfortable chair
  • Adequate lighting
  • Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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