Customer Support Associate | Customer Service

Overview

The Customer Support Associate has a unique role focused on creating a seamless delivery experience for our customers. You are responsible to educate the customer about the nuances of the delivery process and anticipate any obstacles and challenges. You are pleasant, professional, and have a passion to serve the customer.

Whether a Room & Board customer is picking up an order at our delivery center, interacting with us over the phone or opening their door to us, we take great pride in making them feel comfortable. As a Customer Support Associate with our home furnishings Delivery Center in Roswell, GA, you are the heart of our welcoming and professional atmosphere. You will work in an office setting to coordinate details associated with customer pick up and deliveries, being mindful of both the customer's needs as well as the efficiencies of the delivery team as you create a seamless experience for each and every customer.

Location: 215 Hembree Park Drive, Suite 115, Roswell, GA 30076

Schedule: You will work a Tuesday – Saturday schedule starting at 8:30am until 5:00pm.

What You'll Bring To Be Successful In This Role

You are a natural relationship builder and have confidence when it comes to navigating customer in the moment bringing a personalized touch no matter what the need. You bring excellent attention to detail, enjoy administrative tasks and have exceptional follow through. You are a confident decision-maker and adept at multi-tasking and using technology to support your work.

Other Attributes, Qualifications And Experience You Bring

• You naturally build relationships and see tasks through. You utilize current vendor partnerships and build new relationships as needed.
• You embrace technology. You’re comfortable learning custom programs and tools for routing and navigation, order information, product specifications, etc. to effectively communicate with customers and retails/delivery team members. You are well-versed with Microsoft Office 365.
• You bring a passion for serving the customer. You strive to be professional, pro-active and respectful when engaging with customers at every touch point. When a customer calls upset, you build confidence and loyalty by bringing calm to the situation and driving home the right solution.
• You focus on providing the right solution. You have the autonomy to n avigate complex customer concerns that may require in the moment or long-term support with exceptional problem-solving, decision making and conflict resolution skills.
• You believe in teamwork. You work in close partnership with both retail and delivery team members to uphold our commitment to customer satisfaction.
• You have 5+ years of relevant experience. You have a background in a relevant customer service or call center role.
• “Going the extra mile” is part of your DNA. You look to take interactions and conversations with customers a step further by anticipating a need, quickly resolving an issue or genuinely sharing in their excitement about their new purchase.

What We Offer

• Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing.
• The autonomy and confidence to do what’s right. We’re not bogged down by rigid scripts and processes of “if this, then do that” approach to serving our customers. You’ll simply navigate a solution, guided by a high level of standards that build long-term loyalty. To learn more about working at Room & Board, visit https://www.roomandboard.com/careers
• Salary: $23 - $28 / hour (Salary: $48000-$60000 / year) Based on demonstrated experience/qualifications.
• Our unique, progressive benefits go beyond the basics of health insurance and vacation to support you physically, emotionally and financially. You’ll receive a strong competitive salary and a comprehensive benefits package including three weeks of paid vacation, generous 401(k) match, profit sharing, and several perks. To view all benefits offered by Room & Board, visit https://www.roomandboard.com/careers/benefits-wellbeing.ftl

Room & Board is a place where people can flourish because they can be themselves. We celebrate our differences, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We're better together!

Discover a career that is designed to be different.

Salary

USD $48,000.00