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Engagement Manager Jobs
Company | Tutored by Teachers |
Address | Nashville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-24 |
Posted at | 9 months ago |
About Us
- Renew and upsell your accounts
- Be onsite at our partner schools in Nashville and travel to other accounts around the country
- Establish meaningful and trusted relationships with functions across the organization
- Work directly with our partners at the district and school level, to ensure their success and continued adoption and growth of our programs, including Metro Nashville Public Schools
- Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
- Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management
- Develop process in identifying at-risk clients and work cross-functionally to mitigate client concerns; develop deep understanding of churn and develop strategies resulting in increased retention and overall growth within our clients
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- 2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader
- Experience in K-12 education
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 50%
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- 100% healthcare coverage for you and your family
- Access to 401k to help save for the future
- Company-owned laptop + home office equipment
- Fully remote work environment
- Annual in-person team retreats
- 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge
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