Emergency Department Technician - 0.6 Fte

Description:

St. Croix Health is seeking Emergency Department Technicians to join our team and support patient registration. The part-time (0.6 FTE) positions will work either:

• 11 am - 11 pm, every third weekend and every third holiday

or

• Rotating shifts of 11 am - 11 pm & 3 pm - 3 am, every third weekend and every third holiday

Job Summary:

The Emergency Department Technician (EDT) is responsible for providing direct care to patients across the age spectrum at the directions of RNs and medical providers. The EDT performs fundamental patient care tasks from taking and documenting vital signs to assisting with activities of daily living. This position performs specific procedures in the Emergency Department setting and communicate pertinent patient care findings to team members, including CNAs, RNs, PAs, NP, and MDs. The EDT is responsible for a clean, orderly and stocked work environment and assures timely cleaning and turnover of patient room and of equipment that must be prepared for reprocessing.

Essential Duties and Responsibilities:

• Key Skills/Tasks to help providers

• Employs principles of sterile technique (tray/instrumentation set up)
• Direct stat lab results to an RN on critical patients as well as when computer systems are not available. Coordinates tests which require that the patient be transported to other areas of the hospital.
• Provides excellent customer service to patients, visitors and colleagues through welcoming behavior, effective communication and information sharing.
• Access AMION on line physician call schedule
• Facilitates communication between colleagues, patients and visitors.
• Maintain patient flow in department: Use tracking board to document patient arrivals and room placements organize charts for each patient.
• Assist physician with procedures (suturing, central line, chest tube, etc)
• Conducts and performs EKG’s
• Rapidly assesses those patients needing immediate emergency care and intervention and communicate this assessment to RN team members.
• Helps organize and maintain unit supplies necessary for daily activity.
• Maintains department supplies by inventory and stocking
• Recognize any changes in patient condition and report to the RN.
• Fabrication of specific orthopedic splints (plaster/fiberglass) under the direction of the Attending ED MD.
• Pelvic exam assistance – prep patient, educate patient, help collect/label swabs, ring forceps, specimen (products of conception)
• Serves as a resource to medical staff regarding hospital protocols.
• Gather accurate demographic data at patient bedside. Obtain information from patient’s relatives, paramedics, police officers, or others when patient cannot provide necessary information to “arrive” patients in EPIC and to provide for Registration Staff when they are not available. Properly identifying patient prior to placing a name band as per protocol.
• Monitors patient electronic record to ensure care is progressing, preventing patient care delay.
• Wound prep, care and dressing.
• Illustrates competency of insertion of urinary catheters, performs blood collection in collaboration with RN.
• Independently performs clerical/receptionist functions on a patient care unit.
• Maintain quality, safety, and/ or infection control standards
• Wound irrigation and prep, suture tray set up (train techs in sterile procedure)
• Document accurately, completely, and timely in accordance with departmental policies.
• Call appropriate hospital technical personnel (i.e. respiratory care, x-ray techs, CT techs, etc.) to arrange special procedures, or for critical patients who are unstable or in cardiac arrest.
• Prefabricated splint application (ace wraps, cam boots, knee immobilizers, slings, etc)
• Demonstrate skill using basic patient-care related equipment such as correct application of orthopedic appliances, crutch fitting and teaching, Hoyer lift, easy stand, bladder scanner, blood glucose monitoring, CPR, visual acuity and accurately enter patient data in EPIC.
• Coordinate consults and transfers to other medical facilities
• Performs data entry into patient’s computerized chart.
• Collaborate and communicate effectively with others among the nursing team.
• Communicates with other departments as necessary to promote seamless patient care.
• Psych patient safety – work with security to have patient change into scrubs, search patients, ensure room safety, safety watch, etc
• Patient safety – CAUTI, central line, fall risk, etc
• Perform tasks of dress/ undress patients and obtaining vital signs.

2. Chart Processing:

• Ensure charts are complete and have proper identification then sent to medical records for scanning to EPIC

3. Admissions:

• Call the charge RN to notify and request a bed for admission.
• Copy and prepare patient charts as needed for admissions/transfers/OR.
• Communicate with care team when patient can be transported to the floor.
• Notify nursing home of admissions.
• Coordinate admission with appropriate medical service by paging assigned medical team for patient report.

4. Performs other miscellaneous tasks as assigned:

• Check all machines with paper, printer cartridges, etc.
• Restock office supplies at each work station.
• To generally assist in coordination of patient care.
• Learns order entry and release in the EPIC system.
• Knowledge of manual ordering when on-line system is unavailable.
• Trouble shoot computer systems software and hardware calling IS&T only after initial investigation.
• Direct and occasionally escort patient/ family to appropriate hospital area.
• Obtain patient records from outside providers as requested.

Requirements:

Education & Licensure:

• BLS certification within three months of employment
• Current WI Nurse Aide Registry or level of EMT certification to include EMT-B or EMT-I (on either National Registry or State of Wisconsin) required
• High School Diploma or equivalent degree required

Experience:

• Previous customer service experience including in person and telephone interactions, problem solving
• At least one year of experience in ERT, EDT or CNA position in a hospital or Emergency Services preferred
• Previous experience or recent education with office procedures and equipment preferred

Knowledge, Skills & Abilities:

• Flexibility in a constant changing work environment
• Ability to balance the needs of guests, patients and colleagues required
• Ability to multitask
• Demonstrated excellent customer service
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Ability to respond patiently and effectively to patients, visitors, and hospital staff
• Excellent communication and listening skills
• Ability to maintain effective working relationships in a stressful environment with patients, visitors and hospital staff
• Ability to learn computer systems and office equipment
• Ability to monitor electronic patient records to ensure care is progressing
• Knowledge of rules related to the rights of the patient confidentiality, including but not limited to HIPAA
• Maintain a positive, professional appearance and behavior

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times.

St. Croix Health is an Equal Opportunity Employer.

St. Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission

We help people live healthier, happier, and longer lives.

Vision

To transform from quality sick care to quality well care that is sustainable and affordable.

Values

People Centered, Trust, Innovation, and Growth.

Here at St. Croix Health we offer our employees with a robust benefits package that includes:

• Free parking
• Wellbeing incentive program
• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.